Visitor Concierge (Part-Time) - 5167135-0

The City of Lewisville operates a dynamic and welcoming Visitor Information Center that serves as a primary gateway for tourists, guests, and residents seeking to explore and enjoy the vibrant offerings the city has. As a community-oriented destination, Lewisville boasts a rich blend of accommodations, dining, shopping, festivals, a performing arts center, and a host of special events throughout the year. The center plays a critical role in not only providing exceptional customer service but also promoting tourism by educating visitors about all that Lewisville has to offer. With a commitment to "The Lewisville Way," the city emphasizes teamwork, accountability, and exceptional service in all aspects of the visitor experience.

The role of the Visitor Services Representative is essential within this environment. This position is responsible for engaging visitors by greeting them, answering inquiries both in person and over the phone, and distributing informational materials such as brochures and guides. The representative is knowledgeable about local attractions and services and uses this expertise to guide visitors in planning their tours, encouraging them to extend their stays, and ensuring their overall experience is positive and memorable. Additionally, this role manages retail functions including assisting with merchandise sales and maintaining inventory. The Visitor Services Representative also supports outreach efforts by updating event information, supporting hotel partnerships, and assembling promotional materials for community events and sponsorships.

This position requires flexibility as it involves working a varied schedule including evenings, weekends, and holidays to support the operational needs of the Visitor Information Center and city events. Beyond customer interaction, duties extend to maintaining cleanliness and organization of both indoor and outdoor visitor spaces to create a welcoming environment. The representative actively participates in special events promoting Lewisville as a preferred tourism destination, helping to sustain the city's economic vitality through community engagement and visitor satisfaction.

Committed to maintaining high standards, the City of Lewisville provides a professional work atmosphere that values diversity, professionalism, and continuous improvement. This role offers an opportunity for individuals passionate about hospitality and community service to develop their skills in a supportive setting while making a tangible impact on tourism in the region. The employment type is full-time, and the position requires passing a pre-employment drug test. The salary details are commensurate with experience and set to align with municipal standards. This comprehensive role combines front-desk customer service, retail management, administrative support, and event assistance to ensure that every visitor's experience exceeds expectations.