Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Flexible work schedule
Job Description
The City of Grapevine is a thriving community known for its rich history, vibrant cultural scenes, and a wide range of attractions that draw visitors from around the world. Serving as a hub for tourism, the City of Grapevine focuses on providing an exceptional experience to all visitors through its dedicated Visitor Information Center. The Visitor Information Center is an essential part of the city’s tourism infrastructure, offering comprehensive resources, knowledgeable staff, and an inviting atmosphere to welcome and assist guests. Located in a picturesque setting, the center serves as the first point of contact for tourists seeking information about... Show More
Job Requirements
- Must pass a Federal/National criminal background check and credit check
- Must have a valid Texas driver’s license with an acceptable driving record as defined by City policy
- Must pass a pre-employment drug screen
- Ability to work flexible schedule including weekends, nights and holidays
- Ability to stand for extended periods (minimum four hours)
- Ability to lift and/or move up to 25 pounds
Job Qualifications
- One year of college or two years of experience in customer service and operations or equivalent combination of education, training and/or experience
- Excellent customer service and hospitality skills
- Good communication and interpersonal skills
- Ability to follow oral and written directions
- Ability to work independently and as part of a team
- Comfortable using technology including computers, payment processing software and scanning equipment
- Reliable transportation
Job Duties
- Possess full knowledge of all Grapevine accommodations, attractions, dining, transportation options and shopping opportunities, festivals and special events
- Provide attention to visitor needs, maintain current tourism product knowledge and clearly communicate to visitors
- Provide information to visitors in person, on the telephone and computer, distribute resources and materials to enhance the visitor experience
- Communicate information about Grapevine’s tourism product, record visitor counts and report to supervisor
- Assist with special projects including data entry, online research, and phone coverage
- Monitor digital event signage and Tower security camera screens
- Assist with quality control and accuracy checks of CVB Website
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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