Visitor Concierge (Part-Time: 19 hours or less per week)

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $23.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Legally mandated benefits

Job Description

The City of Grapevine, Texas, is seeking dedicated and enthusiastic individuals to join its Convention and Visitors Bureau as part-time Visitor Information Center Associates. Grapevine, a vibrant city known for its rich history, lively festivals, cultural centers, and numerous attractions, prides itself on being a premier destination for tourists from around the world. The Convention and Visitors Bureau plays an integral role in promoting tourism within Grapevine by providing exceptional visitor services that ensure guests have a memorable and enriching experience during their stay. This part-time position offers 19 hours or less per week with competitive hourly pay ranging from... Show More

Job Requirements

Must pass a Federal/National criminal background check and credit check
Must have a valid Texas driver's license with an acceptable driving record as defined by City policy
Must pass a pre-employment drug screen
Must have reliable transportation
Must be able to work for long hours and stand for extended periods of time
Must be able to work a flexible schedule with irregular hours including weekends, nights and holidays
Must enjoy working with the public in a hospitality atmosphere

Job Qualifications

One year of college or two years of experience in customer service and operations
Ability to work a flexible schedule including weekends, nights and holidays
Excellent customer service and hospitality skills
Good communication and interpersonal skills
Ability to understand and follow oral and written directions
Comfortable using assorted technology and computer software such as Microsoft Office Suite and payment processing software
Able to work independently and cooperatively

Job Duties

Possesses full knowledge of all Grapevine's accommodations, attractions, dining, transportation options and shopping opportunities, festivals and special events
Provides attention to visitor needs, maintains current tourism product knowledge and clearly communicates to visitors
Provides visitors with resources and materials to enhance the visitor experience
Distributes information in-person, on the telephone and computer
Provides information to all guests in a caring, professional and knowledgeable manner
Maintains the brochure inventory of local and area attractions
Logs visitor request activity in CRM software
Communicates information clearly about Grapevine's tourism product such as attractions, hotels, restaurants, wine tasting rooms, shopping, entertainment centers, historic sites, galleries and special events
Records visitor counts, logs and reports to supervisor
Provides assistance with special projects such as data entry, on-line research, phone coverage and other duties as assigned
Monitors digital event signage content and Tower security camera screens
Assists with quality control and accuracy checks of CVB Website
Answers all guests' questions, concerns and assists with providing accurate information that goes beyond their expectations
Assists with directions, maps and literature needs both paper and digital
Screens visitors and baggage
Logs, checks baggage, stores and maintains the baggage storage area
Maintains 'guest ready' appearance of the Visitor Center, work space and immediate public area at all times
Sells Grapevine branded souvenirs and attraction tickets
Performs related duties as directed when such duties are a logical and appropriate assignment to the position
Regular and timely attendance are required for this position
Interacts professionally and respectfully with the public, coworkers and others in the course of daily work

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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