Virtual Front Desk-Outpatient Physical Therapy

Our Physical Therapy Business Solutions Company is a dedicated provider of virtual front desk services specifically tailored for Outpatient Physical Therapy clinics across the United States. Our innovative approach allows clinics to outsource their front desk operations to a highly skilled remote team, ensuring seamless patient interactions and administrative efficiency. By embracing modern technology and flexible work-from-home arrangements, we deliver exceptional service without compromising professionalism or quality. Our company's mission is to bridge the gap between patients and outpatient physical therapy providers by providing reliable, knowledgeable, and personable virtual front desk support. The role of Virtual Front Desk (VFD) team member is both challenging and rewarding, requiring a blend of professionalism, empathy, and strong organizational abilities. As the first point of contact for patients and staff alike, the VFD position demands an outgoing yet professional demeanor paired with extensive knowledge and experience in front desk operations and insurance processing. The position is fully remote, offering the convenience of working from home, provided the candidate has a well-lit professional office space, high-speed internet, and a quiet environment conducive to maintaining efficient communication with patients and staff. The primary responsibilities of the VFD include virtually greeting patients, checking them in, managing digital intake and identification capture, scheduling appointments, handling phone inquiries, performing administrative tasks and reporting, explaining insurance benefits, collecting patient balances, and maintaining accurate records. This position requires the candidate to support patients and staff by answering questions, directing inquiries appropriately, and ensuring each interaction is handled with warmth and professionalism. Candidates must be bright, inquisitive, and excellent communicators who excel at multitasking in a fast-paced virtual environment. Beyond technical skills, the successful VFD candidate will demonstrate exceptional customer service skills, the ability to collaborate and facilitate communication within the team, and the capacity to remain calm and organized during demanding situations. Experience in multiple electronic medical record (EMR) systems and proficiency in obtaining verification of benefits and authorizations for different clinics are essential. This role is perfect for individuals who enjoy working independently, taking initiative, and thrive in a remote setting while providing top-tier customer service to patients in outpatient rehab environments. Our company offers a full-time position with hourly pay based on experience. Benefits include Simple IRA matching, dental, vision, and health insurance, as well as paid time off. The work schedule is Monday through Friday, allowing for a healthy work-life balance. We highly encourage applicants with prior medical front desk experience, especially those familiar with insurance eligibility and benefit explanations, to apply and join our team in delivering exceptional virtual front desk services to outpatient physical therapy clinics nationwide.