VIP Services Representative

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $31,947.64 - $39,211.16

Benefits

Equal opportunity employer

Job Description

This distinguished hospitality establishment specializes in delivering exceptional guest services within a vibrant and dynamic hotel environment. Renowned for its commitment to luxury and client satisfaction, the company operates a high-end hotel that caters to VIP guests and travelers seeking top-tier accommodations and personalized experiences. With a focus on excellence, the hotel prides itself on creating memorable stays through meticulous attention to detail and superior service standards.

The role on offer is a pivotal position centered around guest services within the front desk or concierge team, particularly focusing on managing VIP guest experiences. This position involves utilizing specialized computer... Show More

Job Requirements

Bachelor's degree preferred
one year of front desk or concierge experience preferred
one year experience with Lodging Management System (LMS+) preferred
excellent customer service skills required
minimum one year customer service experience preferred
strong telephone etiquette required
bi-lingual preferred
basic computer program knowledge including Microsoft Office Word, Excel and LMS+ preferred
ability to handle high-volume phone lines and multi-task

Job Qualifications

Bachelor's degree preferred
one year of front desk or concierge experience preferred
one year experience with Lodging Management System (LMS+) preferred
excellent customer service skills
minimum one year customer service experience preferred
strong telephone etiquette required
bi-lingual preferred
basic computer program knowledge including Microsoft Office Word, Excel, and LMS+ preferred
ability to handle high-volume phone lines and multi-task

Job Duties

Utilize Activities Reservation Tracking System (ARTS) to book VIP guest shows, dinner, cabanas, limos and send special amenities through room service
print itinerary for guests when amenities are booked
answer multi-line phone system and assist guests with confirming hotel reservations, booking shows, dinner and other requests
ensure all VIP guest requests are met and rooms prepared for their arrival
ensure VIP check-in and check-out process is efficient and flawless
solve issues related to guest room booking, dinner or show reservations independently
obtain proper identification and payment, meet requests for room type, smoking preference and room views
resolve guest bills with casino hosts and check comp amenities based on casino play
stock and replenish refrigerator in the lounge and desk with necessary supplies
open lounge daily by running ARTS reports for limo and room service
close lounge daily ensuring all guest rooms are assigned with amenities and keys prepared
run arrival reports and stock supplies

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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