Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $19.75
Benefits
Health Insurance
401(k) with employer contribution
Flexible work schedule
Employee Discounts
Ongoing training and development opportunities
Job Description
Under the direction of the VIP Services Management, the VIP Services Concierge at San Manuel is dedicated to enhancing guest satisfaction by providing exceptional service and crafting unforgettable experiences for high limit players. This role involves curating experiences related to dining, hotel accommodations, entertainment, transportation, and event reservations, with a focus on personalized service and attention to detail in a luxury gaming environment.
Job Requirements
- High school diploma or GED required
- minimum two (2) years of guest services experience, preferably in a Casino/Hospitality setting
- excellent communication skills both verbal and written
- proficiency in Microsoft Outlook, Word, and Excel
- ability to maintain confidentiality and discretion with sensitive information
- exceptional customer service and interpersonal abilities
- ability to multitask in a fast-paced environment
- comfortable working under pressure and meeting deadlines
- proficiency in English, with additional proficiency in Chinese, Vietnamese, Korean, or Tagalog may be required
- ability to work without direct supervision
- critical thinking and problem-solving skills
- eligibility for a gaming license as determined by the San Manuel Tribal Gaming Commission
- valid driver's license and vehicle insurance for driving responsibilities.
Job Location
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