VIP Representative (Horseshoe Bossier) Full-Time

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

Retirement Plan

Employee Discounts

Training and Development

Job Description

Caesars Entertainment is a globally renowned leader in the gaming and hospitality industry, offering premier entertainment, luxury accommodations, and vibrant experiences to millions of guests each year. With iconic properties across the United States and around the world, Caesars Entertainment is recognized for its commitment to excellence, innovation, and superior guest service. The company prioritizes its Mission, Vision, and Values, which emphasize creating extraordinary experiences, fostering immersive and inspiring environments, and working cohesively as a team to deliver outstanding service. At its core, Caesars Entertainment is dedicated to providing guests with possibilities and places to have fun, while also maintaining strong corporate social responsibility through its People Planet Play initiative, which supports economic development, community engagement, and employee well-being. Its Horseshoe Bossier location in Bossier City, Louisiana, is part of this extensive network and exemplifies the company’s dedication to superior hospitality and entertainment in a dynamic casino resort environment.

The VIP Representative role at Horseshoe Bossier is a pivotal position focused on delivering personalized, high-touch service to VIP guests, ensuring their needs are met with professionalism and efficiency from arrival to departure. This full-time, on-site position involves warmly welcoming guests, managing reservations, handling guest account charges, and providing essential information and assistance with hotel services. A successful VIP Representative must be well-versed in all Horseshoe programs, promotions, activities, and functions, enabling them to serve as knowledgeable ambassadors for the property. In addition to engaging with casino staff and coordinating with reservations teams to maximize hotel occupancy, the role requires handling guest complaints tactfully, posting charges accurately, and making various guest arrangements such as restaurant and entertainment reservations. Physical mobility and the ability to stand for prolonged periods are necessary to effectively escort VIP guests to different facilities and functions within the hotel.

The position emphasizes outstanding guest relations and requires a courteous, empathetic, and discreet demeanor to cultivate meaningful connections with guests while upholding professional composure even in high-stress, high-volume situations. Being proficient with computer systems, capable of basic arithmetic, and able to communicate effectively with diverse groups are key competencies. The ideal candidate will demonstrate an unwavering commitment to creating extraordinary guest experiences aligned with Caesars Entertainment’s core values of blazing the trail, winning together as a team, and going all-in on service. This role offers the opportunity to contribute to a world-class hospitality environment in a vibrant casino resort setting while supporting the company’s mission to deliver spectacular worlds that immerse, inspire, and connect guests like no other.

Job Requirements

Must have a high school diploma or GED
Must present a well-groomed appearance
Ability to perform basic arithmetic including the use of percentages
Must interact with guests and other team members in a courteous, empathetic, and discreet manner
Ability to speak effectively before groups of customers or employees of the organization
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Must be physically mobile with reasonable accommodation
Must be able to stand for prolonged periods of time
The noise level in the work environment is usually moderate
Ability to apply common sense understanding to carry out instructions
Must be able to assist employees on the front desk during peak traffic periods
Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust
Able to work at a fast pace in mentally and physically stressful situations
Must maintain professional composure in all situations e.g., demanding, or threatening customer and during periods of high business volume

Job Qualifications

High school diploma or GED
Well-groomed appearance
Ability to perform basic arithmetic including the use of percentages
Ability to interact with guests and other team members in a courteous, empathetic, and discreet manner
Ability to speak effectively before groups of customers or employees of the organization
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence

Job Duties

Be completely knowledgeable about all Horseshoe programs, promotions, activities, and functions
Process reservations and advance registration payments
Answer patrons' complaints and resolve problems
Carry out safety and emergency procedures including fire, crowd control, inclement weather
Work with casino staff and reservations to assure maximum hotel occupancies by casino customers
Operate and control computer terminal
Communicate with guests and direct/escort them to various facilities and functions within the property
Promote outstanding guest relations
Greet, register, and assign rooms to VIP guests in a courteous and efficient manner
Issue room keys and escort instructions to Bell Person
Answer inquiries pertaining to hotel services and registration of VIP guests
Escort VIP guests to various facilities and functions in the hotel
Keep records of room availability and VIP guests' accounts
Compute bills, collect payments, and make change for VIP guests
Post charges such as room, food, liquor, or telephone to VIP guest folio
Make restaurant, transportation, or entertainment reservations, and arrange for tours
Block all VIP suites for day of arrival