Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Adoption assistance
Job Description
Live Nation Entertainment is the world's leading live entertainment company, composed of three global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is recognized as the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment worldwide, promoting over 40,000 shows and more than 100 festivals annually for nearly 4,000 artists across over 40 countries. These businesses enable Live Nation Media & Sponsorship to craft strategic music marketing programs that connect over 1,000 brands with 98 million fans who attend Live Nation Entertainment events each year. For more information, visit www.livenationentertainment.com.
Live Nation’s Concert Division is the heartbeat of live music experiences, where tours are launched, artists come alive, and fans get to enjoy the electrifying atmosphere of live performances. With numerous owned and operated amphitheaters and a global touring team, Live Nation offers dynamic opportunities across ticketing, venue operations, marketing, and sales. The company fosters a vibrant, upbeat culture, offering perks such as concert tickets, dog-friendly offices, and progressive benefits including student loan reimbursement and adoption/fertility support. Certified as a Great Place to Work and recognized as one of People Magazine’s "50 Companies that Care," Live Nation prioritizes inclusion and growth for its employees. They emphasize belonging and career development, driven by a shared passion for live music.
The role open is that of a Premium Operations Supervisor at Truliant Amphitheater, reporting directly to the venue General Manager. This position partners closely with the Premium Seat Sales (PSS) team to support and enhance the Premium Seat Services experience, focusing on the Club, premium seat inventory, and parking management. The supervisor is responsible for hiring and training all non-food & beverage premium staff working on show nights, such as hosts, greeters, ticket takers, and security, ensuring the program’s integrity is maintained. They act as a primary liaison between the Premium Seat Sales and operations teams, spearheading communication to promptly identify and resolve any issues.
This role is crucial to delivering an exceptional VIP experience by managing the VIP Club, coordinating vendors and entertainment, and overseeing a team of over 20 staff dedicated to premium hospitality. The job includes scheduling, task assignments, pre-shift meetings, event monitoring, and facilitating the guest experience across all premium locations to maintain high-quality service standards. The supervisor handles logistical elements such as seating inventory, capacity checks, and ticket issue resolutions while working collaboratively with the box office and security teams. The position demands proactive problem-solving, strong leadership skills, and the ability to operate in a dynamic, fast-paced live event environment.
Candidates must thrive in a team-focused culture, exhibit flexibility for long weekday and weekend hours (as 80% of shows occur during the season), and possess skills in leadership, communication, organization, and acute judgment. Physical ability to perform tasks such as lifting, standing, and coping with temperature variations is also required. Live Nation promotes an inclusive workplace environment supporting equal employment opportunities regardless of gender, race, age, disability, or other protected categories. They encourage applicants to bring their full selves to work and provide accommodations as necessary to support employee success.
This full-time position offers a competitive compensation package, in compliance with applicable laws such as the Colorado Equal Pay for Equal Work Act. The company emphasizes a merit-based hiring process, carefully considering candidate education, experience, location, and market conditions. Overall, the role presents an exciting opportunity for those passionate about live music and premium guest experiences to join a world-class entertainment leader and contribute to unforgettable events.
Live Nation’s Concert Division is the heartbeat of live music experiences, where tours are launched, artists come alive, and fans get to enjoy the electrifying atmosphere of live performances. With numerous owned and operated amphitheaters and a global touring team, Live Nation offers dynamic opportunities across ticketing, venue operations, marketing, and sales. The company fosters a vibrant, upbeat culture, offering perks such as concert tickets, dog-friendly offices, and progressive benefits including student loan reimbursement and adoption/fertility support. Certified as a Great Place to Work and recognized as one of People Magazine’s "50 Companies that Care," Live Nation prioritizes inclusion and growth for its employees. They emphasize belonging and career development, driven by a shared passion for live music.
The role open is that of a Premium Operations Supervisor at Truliant Amphitheater, reporting directly to the venue General Manager. This position partners closely with the Premium Seat Sales (PSS) team to support and enhance the Premium Seat Services experience, focusing on the Club, premium seat inventory, and parking management. The supervisor is responsible for hiring and training all non-food & beverage premium staff working on show nights, such as hosts, greeters, ticket takers, and security, ensuring the program’s integrity is maintained. They act as a primary liaison between the Premium Seat Sales and operations teams, spearheading communication to promptly identify and resolve any issues.
This role is crucial to delivering an exceptional VIP experience by managing the VIP Club, coordinating vendors and entertainment, and overseeing a team of over 20 staff dedicated to premium hospitality. The job includes scheduling, task assignments, pre-shift meetings, event monitoring, and facilitating the guest experience across all premium locations to maintain high-quality service standards. The supervisor handles logistical elements such as seating inventory, capacity checks, and ticket issue resolutions while working collaboratively with the box office and security teams. The position demands proactive problem-solving, strong leadership skills, and the ability to operate in a dynamic, fast-paced live event environment.
Candidates must thrive in a team-focused culture, exhibit flexibility for long weekday and weekend hours (as 80% of shows occur during the season), and possess skills in leadership, communication, organization, and acute judgment. Physical ability to perform tasks such as lifting, standing, and coping with temperature variations is also required. Live Nation promotes an inclusive workplace environment supporting equal employment opportunities regardless of gender, race, age, disability, or other protected categories. They encourage applicants to bring their full selves to work and provide accommodations as necessary to support employee success.
This full-time position offers a competitive compensation package, in compliance with applicable laws such as the Colorado Equal Pay for Equal Work Act. The company emphasizes a merit-based hiring process, carefully considering candidate education, experience, location, and market conditions. Overall, the role presents an exciting opportunity for those passionate about live music and premium guest experiences to join a world-class entertainment leader and contribute to unforgettable events.
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or event operations
- Ability to lead and manage staff
- Strong interpersonal and communication skills
- Availability to work long hours, including nights and weekends
- Physical ability to stand for extended periods and lift moderate weights
- Flexibility to adapt to fast-paced environments
- Ability to handle customer inquiries and resolve conflicts professionally
- Commitment to uphold company values and deliver exceptional guest experiences
Job Qualifications
- Experience in team leadership and managing large groups
- Strong communication and problem-solving skills
- Experience in event or hospitality operations preferred
- Ability to work flexible hours including nights and weekends
- Strong organizational and scheduling abilities
- Customer service excellence focus
- Ability to work collaboratively with multiple departments
- Aptitude for maintaining high standards and attention to detail
- Experience with VIP or premium services is a plus
Job Duties
- Responsible for hiring and training non-food and beverage premium positions like hosts, greeters, ticket takers, security
- Maintain integrity of Premium Seat Services program and ensure open communication to resolve problems
- Interact positively with customers to maintain loyalty
- Manage VIP Club as main contact for vendors and entertainment
- Lead and manage a team of 20+ to execute premium hospitality
- Schedule and assign tasks and positions during events
- Act as liaison between Premium Seat Sales and operations team
- Participate in pre-shift premium operations meetings
- Conduct pre-shift meetings and assignments for seating areas and entry points
- Assist with setup, organization, and cleaning of premium areas
- Monitor premium locations during events
- Oversee VIP program operations to ensure high service standards
- Engage with guests to provide information and handle complaints
- Review and update box seat inventory
- Ensure boxes are not over capacity
- Direct VIP hosts to greet and follow up with box seat guests
- Collaborate with Box Office Manager on ticket issues
- Assist VIP service team in closing open tabs
- Support Security with VIP client matters
- Help clear guests efficiently
- Conduct post-show recap and feedback
- Attend weekly meetings with sales and operations teams
- Work with other departments to maximize operational efficiency
- Perform additional tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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