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VIP Lounge Representative - Mandalay Bay

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Salary
Rate:
Range $39,961.13 - $44,799.41
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Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Free meals in our employee dining room
Free parking on and off shift
Health and Income Protection benefits for eligible employees

Job Description

MGM Resorts International is a world-renowned hospitality and entertainment company headquartered in Las Vegas, Nevada. Known for its diverse portfolio of luxury hotels, casinos, and entertainment venues, MGM Resorts provides guests with exceptional experiences that combine upscale accommodations, fine dining, and world-class entertainment. The company is dedicated to innovation, inclusivity, and delivering hospitality excellence, making it one of the most exciting places to work within the resort and gaming industry. MGM Resorts is committed to fostering a dynamic work environment where employees have opportunities for growth, development, and meaningful contribution to the guest experience.

Joining MGM Resorts International means ... Show More

Job Requirements

  • 6+ months of relevant guest service experience
  • 6+ months of relevant front desk or concierge experience preferred
  • High school diploma, GED or equivalent
  • Must be 21 years of age or older

Job Qualifications

  • 6+ months of prior relevant guest service experience
  • 6+ months of prior relevant front desk or concierge experience is preferred
  • High school diploma, GED or equivalent
  • Must be 21 years of age or older

Job Duties

  • Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
  • Resolve guest bills with casino hosts for any additional food, beverages or show tickets
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Open the VIP lounge daily by following department standards including but not limited to running Opera reports for guest arrival and departure information, and assigning rooms for VIP arrivals
  • Close the VIP lounge daily by following department standards including but not limited to ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge

Job Location

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