VIP Host

Upper Darby, PA, USA|Onsite, Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $24.00

Work Schedule

Standard Hours

Benefits

hybrid work environment

Paid Time Off

Travel opportunities

Professional Development

Employee Discounts

Job Description

The hiring company is a dynamic and reputable player in the gaming and casino industry, recognized for providing a sophisticated and engaging experience to its clientele. Specializing in both online and brick-and-mortar casino environments, this company emphasizes creating personalized and valuable interactions with high net-worth individuals and VIP players. The company’s focus is on blending top-tier customer service with innovative gaming experiences, making it an exciting place to work for professionals passionate about the sports, casino, and betting landscape.

This position is tailored for a highly motivated and skilled individual who will be responsible for driving new business revenu... Show More

Job Requirements

1 - 2 years of gaming experience either online or with a brick and mortar casino
At least 1 year of experience in a sales related role
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
Excellent computer skills with an emphasis on Excel
Excellent communication skills and telephone etiquette
Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
Ability to communicate effectively with external contacts and all levels of employees
The ability to travel and attend on and off property events throughout the United States and Canada
Must be able to qualify for licenses and permits required by federal, state and local regulations
Passion for sports, casino and/or sports & casino betting

Job Qualifications

1 - 2 years of gaming experience either online or with a brick and mortar casino
At least 1 year of experience in a sales related role
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
Ability to communicate effectively with external contacts and all levels of employees
The ability to travel and attend on and off property events throughout the United States and Canada
Must be able to qualify for licenses and permits required by federal, state and local regulations
Passion for sports, casino and/or sports & casino betting

Job Duties

Create new business revenue by understanding, targeting and developing relationships with potential high value players
Successfully execute assigned key VIP sales KPIs
Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary
Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
Utilize daily reporting and analysis to assist with making sound business decisions
Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales
Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
Handle difficult customer interactions and situations in a calm, professional and reasonable manner
Work closely with VIP associates on upgrading potential VIP accounts to full VIP status
Work closely with VIP Executive Hosts on upgrading accounts to higher tiers
Conduct business with the highest level of integrity and honesty

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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