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VIP Guest Service Agent, Caesars Tower (Caesars New Orleans)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Caesars New Orleans Casino & Hotel is a distinguished destination property located in the heart of New Orleans, Louisiana. As an integral part of Caesars Entertainment, the largest casino-entertainment company in the United States, this establishment is committed to offering exceptional guest experiences through a combination of innovative service, operational excellence, and a warm, welcoming atmosphere. Caesars New Orleans has been recognized as a top workplace in the region, honored as the "Best Places to Work" and named the "#1 Large Employer" in New Orleans by the Times-Picayune Top Workplaces program. The property represents a vibrant hub of entertainment, hospitality,... Show More
Job Requirements
- Ability to read, write and understand English
- Ability to coordinate multiple tasks simultaneously
- Must perform duties with a sense of urgency
- Excellent oral and written skills
- High School graduate or equivalent
- Minimum one-year customer service experience
- Ability to type at least 25 wpm
- Ability to pass a simple mathematics test
- Ability to get along well with co-workers and work as a team
- Must be able to work any day of the week and any shift
- Must present a professional, clean and crisp appearance
Job Qualifications
- Ability to read, write and understand English
- High School graduate or equivalent
- Minimum one-year customer service experience
- Excellent oral and written communication skills
- Ability to type at least 25 words per minute
- Ability to pass a basic mathematics test
- Demonstrated ability to work well with co-workers and as part of a team
- Strong multitasking skills with a sense of urgency
- Professional, clean and crisp appearance
Job Duties
- Ensure that guest needs and special requests are met
- Invoking service recovery when appropriate
- Prepare daily agenda including upgrades, sales, junket groups
- Answer all phones directed to the Front Office
- Attend Housekeeping pre-shift meetings to communicate VIP guest information
- Check daily room numbers and post for staff and supervisors
- Manage guest requests with housekeeping and follow up accordingly
- Complete back to back reservation extensions
- Conduct express checkout and due out procedures
- Check in all unassigned rooms and prepare key packets
- Review sales group resumes and assign rooms
- Run and resolve over credit and non-zero reports
- Pre-assign hotel special requests
- Promote communication between all departments
- Handle room repair calls, notify facilities, place out of order rooms and follow through
- Cancel non-guaranteed reservations daily
- Balance room inventory one day in advance
- Run rooms revenue potential and manual override reports
- Check room availability and rates with city contacts
- Work as Front Desk Clerk as needed
- Complete paperwork and input transaction information
- Process cash and credit card transactions accurately
- Check guests in and out
- Adhere to attendance guidelines and company policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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