VIP Concierge - Eldorado (Reno)

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Work Schedule

Flexible

Benefits

competitive pay

Employee Discounts

Training and development opportunities

Health Insurance

Paid Time Off

retirement plans

Diversity and inclusion initiatives

Job Description

Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, renowned for delivering exceptional experiences to guests at its renowned properties worldwide. As a prominent entertainment company, Caesars Entertainment operates a wide range of resorts, casinos, and luxury hotels that combine gaming, hospitality, and entertainment services to create memorable moments for its diverse clientele. With a commitment to innovation, guest satisfaction, and inclusive company culture, Caesars Entertainment stands out as an employer of choice offering numerous opportunities for career growth and development within the industry.

The role of VIP Concierge at Caesars Entertainment is a pivotal positio... Show More

Job Requirements

High school diploma or equivalent
Must have excellent communication skills in English both written and verbally
PC skills including familiarity with Outlook, Excel, Word
Prior hotel and bartending experience preferred
Alcohol Awareness Certified
Gaming Certification
Must be 21 years or older

Job Qualifications

Excellent communication skills in English both written and verbal
Proficient with PC applications including Word, Excel, and Outlook
High school diploma or equivalent
Prior experience in hospitality, bartending, or customer service preferred
Alcohol Awareness Certification
Gaming Certification
Ability to establish and maintain effective working relationships with staff and guests
Strong mathematical and typing skills (35 wpm)
Familiarity with LMS programs desired
Ability to understand and comply with company policies and procedures
Demonstrated commitment to diversity, equity, and inclusion

Job Duties

Appropriate grooming and wearing of uniform
Welcomes guests with a positive, courteous, and sincere attitude when they walk through the door
Ensure guest receive the correct room type in proper working condition based upon VIP requests given
Provide accurate information about the ROW special events, offers, and amenities. Extending offer to book future reservations during check in / out
Collect credit card for room charges
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Post room charges, paid outs, corrections as directed
Work with Casino Marketing, Player Development Executives and Management to find mutually agreeable solutions when challenges arise
Assist VIP Guests in obtaining reservations for dining, golf, spa, restaurants, shows, or other amenities
Remain well versed and up to date with all in-house and regional events
Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms
Review daily VIP arrival list and complete amenities sheets along with other special requests
Assign room, suite, or penthouse as directed prior to guest arrival
Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests
Perform bartending duties
Maintain cleanliness of the Gold Room and VIP Room
Assist in welcoming and training any new Row team members
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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