Job Overview
Employment Type
Temporary
Part-time
Hourly
Compensation
Hourly
Exact $19.20
Work Schedule
Weekend Shifts
Night Shifts
Job Description
Legends Global is a leading company specializing in the management of privately operated public assembly facilities. Known for its commitment to excellence and innovation, Legends Global provides world-class experiences by partnering with some of the most notable venues and events across the United States. The company’s approach combines cutting-edge operational management with a dedication to customer satisfaction, making it a preferred management company in the entertainment and event industry. With a reputation for delivering superior service, Legends Global fosters an environment that supports both guest enjoyment and operational efficiency, ensuring memorable experiences at every event hosted under its guidance.
Legends Global is currently seeking a VIP Concierge to join the hospitality team at The Greek Theatre, a historic and iconic venue located in Los Angeles, California. This position is categorized as an hourly, non-exempt, seasonal part-time role with a pay rate of $19.20 per hour. The VIP Concierge will report directly to the Senior Sales Manager and will be instrumental in supporting the sales department during events by enhancing the VIP guest experience.
The role is focused on delivering outstanding customer service in a high-pressure environment, ensuring that VIP guests receive personalized attention and support. Responsibilities extend from greeting and assisting guests in VIP sections such as box suites and VIP lounges to managing logistics related to seating, ticketing, and guest credentials. This role also requires the physical setup and maintenance of VIP areas, guaranteeing these spaces meet the established standards for cleanliness and presentation. The VIP Concierge will serve as a frontline representative of The Greek Theatre, embodying professionalism while addressing guest inquiries, resolving concerns, and providing information about the venue.
The successful candidate must exhibit flexibility, excellent communication skills, and the ability to remain calm and tactful in stressful situations. Working hours can be irregular, including late nights, weekends, and holidays, reflecting the dynamic nature of entertainment events. Physical stamina is essential, as the job involves standing or walking for extended periods and working outdoors in varied weather conditions. Prior customer service experience is preferred, and a background in the entertainment industry is considered a valuable asset. The position also offers the opportunity to engage with a diverse audience, enhancing interpersonal skills and contributing to the overall success of events at The Greek Theatre.
This opening represents an excellent opportunity for individuals passionate about hospitality and event management, looking to work in a vibrant, fast-paced environment. By joining Legends Global as a VIP Concierge, you will be part of a company that values inclusivity, professionalism, and excellence, supporting your growth while delivering unmatched guest experiences at one of Los Angeles’ most cherished entertainment venues.
Legends Global is currently seeking a VIP Concierge to join the hospitality team at The Greek Theatre, a historic and iconic venue located in Los Angeles, California. This position is categorized as an hourly, non-exempt, seasonal part-time role with a pay rate of $19.20 per hour. The VIP Concierge will report directly to the Senior Sales Manager and will be instrumental in supporting the sales department during events by enhancing the VIP guest experience.
The role is focused on delivering outstanding customer service in a high-pressure environment, ensuring that VIP guests receive personalized attention and support. Responsibilities extend from greeting and assisting guests in VIP sections such as box suites and VIP lounges to managing logistics related to seating, ticketing, and guest credentials. This role also requires the physical setup and maintenance of VIP areas, guaranteeing these spaces meet the established standards for cleanliness and presentation. The VIP Concierge will serve as a frontline representative of The Greek Theatre, embodying professionalism while addressing guest inquiries, resolving concerns, and providing information about the venue.
The successful candidate must exhibit flexibility, excellent communication skills, and the ability to remain calm and tactful in stressful situations. Working hours can be irregular, including late nights, weekends, and holidays, reflecting the dynamic nature of entertainment events. Physical stamina is essential, as the job involves standing or walking for extended periods and working outdoors in varied weather conditions. Prior customer service experience is preferred, and a background in the entertainment industry is considered a valuable asset. The position also offers the opportunity to engage with a diverse audience, enhancing interpersonal skills and contributing to the overall success of events at The Greek Theatre.
This opening represents an excellent opportunity for individuals passionate about hospitality and event management, looking to work in a vibrant, fast-paced environment. By joining Legends Global as a VIP Concierge, you will be part of a company that values inclusivity, professionalism, and excellence, supporting your growth while delivering unmatched guest experiences at one of Los Angeles’ most cherished entertainment venues.
Job Requirements
- Must be 18 to apply
- received high school diploma or GED
- at least six months customer service experience preferred
- ability to work irregular hours including late nights, weekends and/or holidays as needed
- must be able to stand and/or walk for hours at a time
- must be comfortable working outdoors in both hot and cold weather
- ability to deal tactfully in stressful situations and stay calm under pressure
- ability to speak and understand English
- must be able to work in a fast-paced, diverse environment
Job Qualifications
- Must be 18 to apply
- received high school diploma or GED
- at least six months customer service experience preferred
- entertainment industry experience a plus
- remain flexible and adjust to situations as they occur
- ability to deal tactfully in stressful situations and stay calm under pressure
- professional presentation, appearance, and work ethic
- ability to speak and understand English
- must be able to work in a fast-paced, diverse environment
- convey strong verbal and interpersonal skills
- follow oral and written instructions and communicate effectively with others in both oral and written form
- Spanish speaking is a plus
Job Duties
- Assist in creating the VIP experience for clients with outstanding customer service in a high-pressure environment
- provide exceptional customer service by addressing and resolving guest inquiries and concerns
- ensure box suites, VIP lounge and other VIP areas are set up to standard, including cleanliness and presentation, according to plan provided by Senior Sales Manager
- physically move chairs, tables, and other equipment in the box suites and other VIP areas
- assist ushers in guiding guests to their seats and providing necessary directions or information
- occasionally take pictures of VIP guests in premium areas as requested by Senior Sales Manager
- review and distribute tickets/credentials for guest lists
- check for proper credentials for access to VIP areas
- answer general questions about the theatre and provide assistance when needed
- all other duties and responsibilities as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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