Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $20.55
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Fontainebleau Las Vegas is a premier luxury resort and casino located in Las Vegas, Nevada. Known for its sophisticated style, exceptional guest services, and vibrant entertainment options, Fontainebleau offers a unique blend of elegance and comfort to its guests. As one of the most sought-after destinations on the Las Vegas Strip, the resort prides itself on providing personalized and memorable experiences to its visitors, especially its VIP clientele. The company is deeply committed to diversity, inclusion, and creating a welcoming environment for both guests and employees. With a strong emphasis on guest satisfaction, Fontainebleau invests in training and developing its staff to uphold high standards of service and professionalism.
The VIP & Premier Access Agent at Fontainebleau Las Vegas plays a vital role in delivering an exclusive and seamless check-in experience for VIP guests. This position entails a high level of responsibility and requires a keen attention to detail, excellent communication skills, and a professional demeanor. The agent will be responsible for greeting VIP guests warmly and efficiently, coordinating special requests, and ensuring that each guest's preferences are met to create a truly personalized stay. This role involves working closely with various departments such as Casino Services, Front Desk, Sales, Entertainment, Nightlife, and Revenue Management to orchestrate a comprehensive and flawless VIP guest experience.
In addition to handling reservations and guest preferences, the VIP & Premier Access Agent coordinates exclusive amenities including welcome gifts, room preferences, and personalized arrangements to make each visit special. The agent manages confidential information with discretion and tact, maintaining guest privacy at all times. This role also requires managing the VIP pantry, including inventory tasks like brewing coffee and serving refreshments, to maintain a high standard of hospitality within the VIP area.
Candidates must be at least 21 years old, possess a high school diploma or equivalent, and have proven experience in hospitality or guest service roles, ideally with VIP experience. The position demands the ability to multitask in a fast-paced environment, proficiency with hotel management systems, and the flexibility to work nights, holidays, and weekends. A strong commitment to providing exceptional customer service paired with excellent interpersonal skills is essential.
Fontainebleau Las Vegas offers a supportive and diverse workplace that values the contributions of all employees. The resort is dedicated to fair and transparent compensation, promoting career growth and development opportunities. The pay rate for this position is $20.55 per hour, reflecting the company’s commitment to providing market-competitive wages and rewarding talented team members. Joining Fontainebleau means becoming part of a vibrant team focused on creating extraordinary guest experiences at one of Las Vegas’s most prestigious resorts.
The VIP & Premier Access Agent at Fontainebleau Las Vegas plays a vital role in delivering an exclusive and seamless check-in experience for VIP guests. This position entails a high level of responsibility and requires a keen attention to detail, excellent communication skills, and a professional demeanor. The agent will be responsible for greeting VIP guests warmly and efficiently, coordinating special requests, and ensuring that each guest's preferences are met to create a truly personalized stay. This role involves working closely with various departments such as Casino Services, Front Desk, Sales, Entertainment, Nightlife, and Revenue Management to orchestrate a comprehensive and flawless VIP guest experience.
In addition to handling reservations and guest preferences, the VIP & Premier Access Agent coordinates exclusive amenities including welcome gifts, room preferences, and personalized arrangements to make each visit special. The agent manages confidential information with discretion and tact, maintaining guest privacy at all times. This role also requires managing the VIP pantry, including inventory tasks like brewing coffee and serving refreshments, to maintain a high standard of hospitality within the VIP area.
Candidates must be at least 21 years old, possess a high school diploma or equivalent, and have proven experience in hospitality or guest service roles, ideally with VIP experience. The position demands the ability to multitask in a fast-paced environment, proficiency with hotel management systems, and the flexibility to work nights, holidays, and weekends. A strong commitment to providing exceptional customer service paired with excellent interpersonal skills is essential.
Fontainebleau Las Vegas offers a supportive and diverse workplace that values the contributions of all employees. The resort is dedicated to fair and transparent compensation, promoting career growth and development opportunities. The pay rate for this position is $20.55 per hour, reflecting the company’s commitment to providing market-competitive wages and rewarding talented team members. Joining Fontainebleau means becoming part of a vibrant team focused on creating extraordinary guest experiences at one of Las Vegas’s most prestigious resorts.
Job Requirements
- Must be at least 21 years of age
- High school diploma or equivalent
- Proven experience in a guest service or hospitality role
- Excellent customer service communication and interpersonal skills
- Detail-oriented with the ability to multitask and prioritize efficiently
- Familiarity with hotel registration and VIP service nuances
- Proficiency in hotel management systems and Microsoft Office Suite
- Willingness to work flexible schedules including nights holidays and weekends
- Ability to work in a fast-paced and stressful environment
Job Qualifications
- High school diploma or equivalent
- Proven experience in a guest service or hospitality role with experience in VIP services or guest registration preferred
- Excellent customer service communication and interpersonal skills with a welcoming and professional demeanor
- Detail-oriented with the ability to multitask and prioritize tasks efficiently
- Familiarity with hotel registration procedures and the nuances of providing personalized VIP services
- Proficiency in using hotel management systems and Microsoft Office Suite (Word Excel Outlook)
- Must be willing and able to work a flexible schedule to include nights holidays and weekends
- Ability to work in a fast-paced busy and somewhat stressful environment
Job Duties
- Greet VIP guests with a warm and courteous demeanor ensuring a seamless and efficient check-in process upon their arrival
- Coordinate and fulfill VIP guests' preferences and special requests ensuring a highly tailored and memorable experience
- Organize and coordinate the provision of exclusive amenities and services for VIP guests such as room preferences welcome gifts and personalized arrangements
- Handle sensitive and confidential information with the utmost discretion respecting guest privacy and confidentiality
- Engage with VIP guests to confirm reservations clarify any special requirements and anticipate their needs during the check-in process
- Address any concerns or issues raised by VIP guests promptly and effectively finding timely resolutions or escalating matters to relevant management
- Build positive and lasting relationships with VIP clientele ensuring their loyalty and satisfaction
- Arrange all Concierge needs including booking dinner spa salon and show reservations
- Coordinate transportation requests for pick-ups and drop-offs
- Collaborate with other hotel departments including Casino Services Front Desk Sales Entertainment Nightlife and Revenue Management to ensure a seamless and memorable experience for VIP guests
- Monitor VIP guest feedback satisfaction levels and preferences to identify areas for improvement and opportunities to enhance the guest experience
- Assist in implementing VIP loyalty and reward programs to enhance guest retention and satisfaction
- Maintain the organization of the VIP pantry including brewing coffee doing dishes polishing glassware serving pastries and unloading stock inventory
- Take refreshment orders and serve drinks to guests ensuring prompt and courteous service
- Maintain a good inventory of Oshibori towels including folding and washing towels
- Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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