Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Training and development opportunities
Team-oriented work environment
uniform provided
Job Description
Paradies Lagardere is a leading travel retail and food service provider specializing in delivering exceptional dining and retail experiences in airports and other travel locations. The company is known for its commitment to providing first-class standards that exceed the expectations of customers and business partners. It operates a diverse portfolio of food and beverage concepts, ranging from trendy national brands to iconic local establishments, all aimed at creating memorable experiences for travelers worldwide. Paradies Lagardere's Dining Division functions as a true restaurateur, focusing on both the quality of culinary offerings and outstanding hospitality. This division embodies innovation, trust, respect, integrity,... Show More
Job Requirements
- High School diploma or GED
- food and beverage experience preferred but not required
- customer service focused and solution oriented
- ability to take direction and collaborate in a team environment
- ability to work in a high energy and demanding environment
- knowledge of math to figure cost, make change and cash handling procedures
- effective communication skills and ability to work independently as well as with others
- able to work unsupervised for extensive periods and demonstrate good judgment when dealing with customers and peers
- ServSafe Certification or equivalent preferred
Job Qualifications
- Ability to work various shifts in a 7/365 team-oriented environment
- excellent customer service skills and ability to communicate effectively in English
- strong self-motivation, leadership, and organizational skills
- positive interpersonal skills
- self-starter able to prioritize and handle various tasks simultaneously
- ability to adapt to changing priorities and unexpected situations
- proficiency in reading, writing and mathematics in English
- ability to lift a minimum of 25 lbs
- stand for long periods of time and work in an environment with varying temperatures
Job Duties
- Must have a passion for the guest
- must say “Yes”, “Please”, and “Thank You”
- must smile often
- exceed first class service standards and behavior with guests, business partners, and peers
- maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes
- warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept
- operate coffee making equipment
- dismantle and clean machinery as needed
- prepare and present beverages according to established recipe and presentation standards
- accurately total, process and collect payments from guests including using the point-of-sale system
- handle money, process credit and debit card transactions, make change, while complying with company’s cash handling and loss prevention procedures
- be knowledgeable and enthusiastic about the restaurant's menu and products
- ensure guest satisfaction and resolve guest issues or concerns, enlisting Manager assistance if necessary
- respond to guest inquiries and requests in a timely, friendly, and efficient manner
- assist with new team member training by positively reinforcing successful performance and helping as needed
- support other areas of the restaurant such as seating customers, answering telephones, stock work, cleanup, and documentation
- maintain a clean organized work environment free of safety hazards including trash, sweeping, mopping, and dishes
- receive positive Secret Shopper scores
- ask correct SMG related questions for positive comments
- be compliant with all local, state, federal laws and regulations including those relating to food safety
- other duties as assigned
Job Location
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