Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Training and development opportunities
Employee assistance program
Job Description
Paradies Lagardere is a leading company specializing in airport retail and dining services across North America, known for its commitment to delivering exceptional experiences to travelers. It operates a diverse portfolio of iconic and national brand concepts in airports, combining top-quality products with outstanding customer service. Paradies Lagardere's Dining Division serves as a true restaurateur, focusing on creating memorable and first-class dining experiences for guests in fast-paced, high-traffic environments. The company emphasizes innovation, integrity, and a customer-centric approach as core values, which are embedded in its daily operations and culture. As an Equal Opportunity Employer, Paradies Lagardere fosters a safe... Show More
Job Requirements
- high school diploma or GED is required
- food and beverage experience is preferred but not required
- customer service focused and solution oriented
- ability to take direction and collaborate in a team environment
- ability to work in a high energy and demanding environment
- knowledge of math to figure cost, make change and cash handling procedures
- effective communication skills and ability to work independently and with other team members
- able to work unsupervised for extensive periods and demonstrate good judgment when dealing with customers and peers
- ServSafe Certification or equivalent preferred
Job Qualifications
- high school diploma or GED
- customer service focused and solution oriented
- ability to take direction and collaborate in a team environment
- ability to work in a high energy and demanding environment
- knowledge of math to figure cost, make change and cash handling procedures
- effective communication skills and ability to work independently and with team members
- able to work unsupervised and demonstrate good judgment
- ability to work various shifts in a 7/365 environment
- excellent customer service skills and effective communication in English
- strong self-motivation, leadership and organizational skills
- positive interpersonal skills
- self-starter able to prioritize and handle various tasks simultaneously
- ability to adapt to changing priorities and unexpected situations
- proficiency in reading, writing and mathematics in English
- ability to lift minimum of 25 lbs
- standing for long periods and working in varying temperature environments
Job Duties
- must have a passion for the guest
- must say yes, please, and thank you
- must smile often
- exceed first class service standards and behavior with guests, business partners, and peers
- maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes
- warmly greet, acknowledge, and take guests drink and food order within 30 seconds of them entering the concept
- operate coffee making equipment
- dismantle and clean machinery as needed
- prepare and present beverages according to established recipe and presentation standards
- accurately total, process and collect payments including using the point-of-sale system
- handle money, process credit and debit cards, make change while complying with company cash handling and loss prevention procedures
- be knowledgeable and enthusiastic about the restaurant's menu and products
- ensure guest satisfaction and resolve guest issues with manager assistance if necessary
- respond to guest inquiries in a timely, friendly, and efficient manner
- assist with new team member training by positively reinforcing performance
- support other restaurant areas as requested such as seating customers, answering phones, stock work, cleanup, and documentation
- maintain a clean organized work environment free of safety hazards
- receive positive Secret Shopper scores
- ask correct SMG related questions for positive comments
- be compliant with all local, state, and federal laws related to food safety
- perform other duties as assigned
Job Location
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