Village General Manager

Dickinson, TX, USA|

Job Overview

Job Description

Campus Living Villages (CLV) is a global provider specializing in the management of student accommodation. Serving thousands of students across multiple countries, CLV operates vibrant residential communities that aim to provide safe, engaging, and supportive living environments tailored to student needs. As a company committed to excellence, CLV combines comprehensive property management with a focus on enriching the student experience through innovative residence life programs and community integration. This dynamic approach helps foster academic success and personal growth among residents, supported by professional teams dedicated to maintaining high standards and creating a sense of community within each village.

The role of General Manager at CLV is a leadership position with overall responsibility for managing the Village, working closely with senior corporate leadership including the Vice President or Assistant Vice President of Operations and the Head Office team. The General Manager ensures that business objectives are met within the Village and across CLVus operations by driving financial performance, operational efficiency, and superior customer service. This full-time position demands strategic oversight of the Village’s financial planning, operational compliance, staff leadership, facility management, marketing, and community relations.

The General Manager leads financial planning efforts including managing budgets, forecasting cash flow, preparing reports, and implementing strategies to maximize profitability. They recruit, train, and supervise staff, cultivating a servant leadership environment that encourages employee success and professional development. This role enforces compliance with all legal, contractual, and policy requirements at the local, state, and federal levels while managing HR issues collaboratively with Head Office. Reporting responsibilities are comprehensive, ranging from daily operational reports to legal stakeholder submissions.

Facility standards and student safety are prioritized, with the General Manager implementing safety procedures, managing work order systems, and coordinating vendor and emergency responses. Marketing and sales duties include developing annual marketing plans, maintaining online channels, and promoting the Village to the University and broader community to maximize occupancy. Additionally, the General Manager builds and sustains strategic relationships with University faculty, administrative staff, and community organizations, actively participating in university events and committees.

Residence life programming and student leadership development are integrated components of this role, ensuring a supportive environment that fosters engagement and student success. The General Manager operates as a key figure who bridges operational management with community building and educational support, making this a pivotal role within Campus Living Villages. With a focus on collaboration, accountability, and continuous improvement, the General Manager helps maintain CLV's reputation as a leader in the student accommodation sector.

Job Requirements

Bachelor's degree in business administration hospitality management or a related field
Minimum 5 years of senior management experience preferably in student accommodation or related residential services
Proven track record in financial management including budgeting forecasting and reporting
Strong leadership capabilities with experience in team training and development
Knowledge of federal state and local regulations and compliance standards
Excellent communication skills
Ability to manage legal and HR issues in coordination with Head Office
Competence in marketing and sales within a residential or hospitality context
Ability to respond effectively to emergencies and ensure student safety
Experience working with university partners and community organizations

Job Qualifications

Bachelor's degree in business administration hospitality management or a related field
Proven experience in senior management preferably within student accommodation or a related residential services environment
Strong financial acumen with experience in budgeting forecasting and financial reporting
Excellent leadership and people management skills with the ability to develop and motivate teams
Demonstrated knowledge of relevant federal state and local regulations and compliance requirements
Effective communication and interpersonal skills for building strong relationships with university partners staff residents and community
Experience in marketing and sales strategies relevant to residential services
Ability to handle legal and human resources matters collaboratively with legal and HR teams
Skilled in crisis management and emergency response
Familiarity with residence life programming and student engagement initiatives

Job Duties

Prepares manages recommends and implements changes in the Village business plan to ensure profitability is maximized and financial targets are realized
Prepare and manage strategic financial decisions including budget applicable reports data analysis and cash flow forecasting management
Recruits trains supervises and manages Village staff to achieve highest possible customer service attainable ensuring compliance with all applicable policies and procedures
Creates a Servant Leadership based environment in which employees can be successful at CLV
Coaches staff on performance improvement
Provides opportunities for staff to acquire and use new skills
Recognizes staff for accomplishments
Knows the Village Handbook and the Rules and Regulations and enforces them consistently
Conducts regular staff meetings
Initiates proactive and responsive communications with staff
Promotes an environment where Village staff know they are part of CLV regional and global
Ensures compliance with all agreements leases and contracts pertaining to the Village
Ensure compliance with CLV policies and procedures
Ensures compliance with federal state and local regulatory agencies
Recognizes and responds to all Village HR issues and collaborate with Head Office Human Resources to ensure legal compliance and consistent application of CLV policies and procedures
Manages legal matters at Village level with support of Head Office legal counsel
Ensures that required postings are posted in appropriate locations and in a timely manner
Prepares and distributes daily weekly monthly quarterly and annual reports to owners Head Office and external stakeholders as indicated in any of the legal agreements including reports for the University and financial providers
Establishes and maintains a risk and incident log
Implements a work order system within the Village for all facility and safety related matters
Ensures that the facility is maintained to the highest possible standards
Ensures that student safety and security is always the main priority in the operation of the village
Collaborates with facilities to monitor the make ready plan conduct consolidation plans create contracts and request bids monitor vendors and communicate and document issues of concern
Attends to emergencies or problem situations in an efficient and effective manner to ensure the safety and wellbeing of all residents
Ensures that the Occupational Health and Safety procedures and policies are implemented at all levels throughout the residence
Identifies and pursues new development opportunities on the Village site and immediate surrounding area
Acts as primary contact with the university in negotiating opportunities with Corporate Office Development team in support
Prepares implements and manages a detailed annual marketing plan for the promotion of the residences to ensure the residence is promoted effectively within the University as well as to the broader community
Collaborates with VP or AVP Operations and Head Office Marketing Department as needed
Ensures that key tools such as the Village website and social media sites are always up to date and relevant
Actively promotes the Village to target markets and to conference clients at the appropriate times to maximize occupancy
Develops and maintains a partnership with the University faculty and administrative staff on a strategic level
Develops relationships across a variety of university departments
Seeks out opportunities to be involved in university operations by volunteering to serve on university committees and task forces
Works in tandem with the University to achieve a mutual environment in which the students can be successful
Provide guidance and leadership to students directly and through the supervision of student residential staff
Implement and maintain an active student life program incorporating direction and structure provided by Campus Living Villages via its Residence Life Program
Establishes a positive presence in the community to raise awareness of CLV
Participates in community and university events
Participates in a community business association