Job Overview
Compensation
Type:
Salary
Rate:
Range $76,600.00 - $100,300.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
Job Description
Ascend Federal Credit Union is the largest credit union in Middle Tennessee and ranks among the largest credit unions in the United States, managing assets exceeding $4 billion. Established with a mission to serve diverse select employee groups, Ascend aims to create financial security and prosperity for its member-owners through thoughtful expansion and diversification. The credit union operates 28 branch locations throughout Middle Tennessee, supported by a robust Regional Operations Center, Teller Center, and Corporate Headquarters. With a dedicated team of approximately 650 employees, Ascend serves over 260,000 members, underlining its role as a vital community-focused financial institution. Contributions from... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of related experience
- ability to operate office equipment
- strong interpersonal communication skills
- accurate cash handling and typing ability
- knowledge of banking products and services
- ability to maintain professional demeanor
- ability to follow regulatory compliance
- ability to work independently with minimal supervision
- commitment to quality and detail
- regular and reliable attendance
Job Qualifications
- High school diploma or equivalent
- associate's degree or equivalent education and related training preferred
- obtain Certified Credit Union Financial Counselor designation by passing CUNA Financial Certification Program exam
- 1-3 years of similar or related experience
- high level of interpersonal skills for interviews and cross selling
- excellent verbal and written communication skills
- present friendly and professional manner to members
- maintain professional work environment and appearance
- ability to identify evaluate and resolve member financial needs
- knowledge of risk management and loss prevention
- accurate typing skills
- accurate in all transactions including cash handling
- ability to organize and prioritize work with minimum supervision
- working knowledge of Microsoft Word Outlook Excel IRA Service Center Software and internet
- ability to operate or be trained to operate related office equipment including biometric access calculator cash dispense machine printers scanners VISA instant issue and telephone
- regular and reliable attendance
Job Duties
- Provide consistent courteous and personal service to members
- communicate with all AFCU members employees and staff in a friendly professional manner
- analyze member needs and match products services to maximize member relationships with the credit union
- open consumer account types youth certificates IRAs Coverdell HSAs etc and explain various accounts and ownership options
- demonstrate use of automated services including ITM orientation troubleshooting Online Banking Bill Pay and ATM assistance to members
- open new accounts revise existing accounts complete direct deposit requests and internal transfers
- obtain documentation for business account requests and refer to business account specialists
- recognize and refer mortgage leads to the mortgage department
- complete transactions such as deposits withdrawals loan payments check cashing cash advances cashier's checks VISA gift travel money cards and US Savings bond redemption
- investigate member account problems or complaints and recommend refunds
- rent safe deposit boxes and manage related documentation and payments
- issue instant cards via card wizard system
- perform account maintenance including ordering checks wires stop payments fraud claims and account closures
- make outbound calls
- provide notary and signature guarantee services
- accept garnishments and levies and submit for processing
- responsible for branch goals for deposits loans debt protection GAP and MRC
- cross offer services and make referrals for goal attainment
- assist with business development and make onsite visits to potential SEGs
- interview consumer loan applicants explain loan options rates terms collateral requirements prepare documents obtain proofs and credit reports and finalize loans
- communicate with underwriters and notify members of loan decisions follow up on approved loans and HELOC closings
- maintain current knowledge of loan products and credit union policies
- consistently offer ancillary products on eligible loans
- perform teller duties including opening closing and balancing branch
- deliver quality member service and role model for new employees
- observe safety security policies and procedures
- maintain attention to detail to ensure accuracy of work audit and examine work timely resolve errors
- identify product or service issues and recommend improvements
- maintain adherence to policies procedures and regulatory requirements
- complete required regulatory training
- assist in security procedures
- read internal publications
- perform other assigned duties as required
Job Location
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