Vice President, Operations

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $157,300.00 - $237,820.00

Benefits

Medical insurance

Dental Insurance

vision care and wellness programs

401(k) Plan with Matching Contributions

Paid Time Off

company holidays

Career Growth Opportunities and Tuition Reimbursement

Job Description

SodexoLive! is a premier division of Sodexo, a global leader in quality of life services, specializing in providing premium hospitality experiences. With a focus on enhancing customer and client engagements through innovative and integrated solutions, SodexoLive! delivers exceptional food service, catering, and facilities management across multiple sectors worldwide. SodexoLive! takes pride in its commitment to operational excellence, strategic growth, and creating unforgettable experiences for guests, clients, and employees alike. The company's collaboration with international clients and diverse portfolio underpins its reputation as a forward-thinking and dynamic hospitality business partner.

The Vice President of Operations role at SodexoLive! represents a pivot... Show More

Job Requirements

Bachelor's degree or equivalent experience
Minimum 10 years of management experience
Minimum 10 years of multi-unit, support, or strategic leadership experience
Must reside near a major airport
Ability to travel 50% to 70% of the time
Proven experience working in fast-paced, premium hospitality environments
Experience with international clients or international work experience
Strong decision-making and strategic planning skills
Excellent communication and interpersonal skills
Ability to lead high-performance teams remotely

Job Qualifications

Bachelor's degree or equivalent experience
10 years of multi-unit, support, or strategic leadership experience
Proven leadership experience in premium hospitality or related industries
Demonstrated success in driving business growth and operational excellence
Strong client relationship management skills, including experience with C-suite partnerships
Financial acumen with experience in full P&L management
Expertise in talent development and team leadership
Experience with compliance and risk management in hospitality operations
Ability to innovate and lead business transformation initiatives
Excellent communication skills with ability to influence at all organizational levels

Job Duties

Develop and execute a growth strategy that expands market share and financial performance
Lead change management initiatives, driving innovation and operational efficiency across all locations
Identify and capitalize on business development opportunities to maximize revenue and retention
Oversee a $60M+ portfolio of third-party airport lounges, ensuring strategic alignment with client and corporate objectives
Serve as the primary executive liaison for key clients, ensuring contract retention and satisfaction
Build a web of influence within client organizations to strengthen relationships and identify expansion opportunities
Oversee contract negotiations, renewals, and strategic investments, ensuring long-term partnerships
Ensure premium service delivery and compliance with Sodexo Live's hospitality standards, overseeing high-quality, innovative, and consistent food and beverage services across all lounges
Maintain full P&L accountability, ensuring financial sustainability and profitability, while optimizing P&L performance, achieving financial targets and driving business profitability
Utilize data analytics and forecasting tools to optimize resource allocation and decision-making
Drive best-in-class operational protocols to maximize efficiency and service quality, ensuring regulatory compliance, operational efficiency, and adherence to corporate standards
Inspire, develop, and lead the management team to achieve operational excellence
Foster a high-performance culture, centered on collaboration, innovation, and accountability
Promote a mission-driven approach to excellence, customer satisfaction, and continuous improvement
Lead a high-performance team of senior national client executives (associate vice president), ensuring strong leadership across multiple locations
Drive succession planning, talent development, and employee engagement initiatives
Foster a culture of innovation, accountability, and inclusion
Elevate customer experience standards, ensuring seamless and high-quality hospitality services
Implement service enhancements and best practices to optimize guest satisfaction and loyalty
Conduct regular site visits, assessing and refining service delivery and operational execution

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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