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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $230,000.00 - $250,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
performance bonuses
Professional development programs
Travel reimbursement
Job Description
Dine Brands Global, Inc., headquartered in Pasadena, California, is a leading full-service restaurant company that franchises a broad portfolio of popular brands including Applebee's Neighborhood Grill + Bar, IHOP, and Fuzzy's Taco Shop. With over 3,500 restaurants operating in 18 countries and a network of 354 franchisees as of the end of 2023, Dine Brands has cemented its status as one of the largest and most successful restaurant franchisers in the world. The company prides itself on delivering exceptional dining experiences to diverse communities while supporting franchise partners with operational excellence, strategic resources, and comprehensive brand management. Dine Brands is... Show More
Job Requirements
- Bachelor's degree in business, hospitality management, or related field
- 10-15+ years of progressive leadership experience in franchise operations
- At least 5 years in multi-unit management
- Casual dining experience preferred
- Strong communication and interpersonal skills
- Ability to travel extensively (75% or more)
- Proficiency in data-driven decision making
- Proven leadership and team development abilities
- Understanding of operational standards and compliance
- Capability to influence without direct authority
- Experience in franchisee partnership and performance management
Job Qualifications
- Bachelor's degree in business, hospitality management, or related field
- Advanced degree preferred
- 10-15+ years of progressive franchise operations leadership experience
- At least 5 years in multi-unit management
- Casual dining experience strongly preferred
- Proven ability to partner with multi-unit franchisees
- Experience in data-driven performance improvement
- Demonstrated skill influencing without direct authority
- Strong foundation in marketing, development, finance, HR, and operations
- Exceptional leadership skills including delegation and performance management
- Superior communication and public speaking skills
- Ability to travel extensively (75% or more)
Job Duties
- Build and sustain strong business relationships with franchise principals
- Partner effectively with multi-unit franchisees to align operational strategies
- Provide business advice and advocate for franchisee perspectives
- Elevate underperforming franchisees through corrective action plans
- Develop and motivate franchise support team
- Facilitate Franchise Operations and People Committee meetings
- Lead Field Operations Team meetings
- Ensure timely support from corporate departments
- Partner on real estate, construction, and market analysis
- Uphold and enforce Applebee's standard operating procedures
- Review and refine franchise manuals and communication tools
- Influence adoption of best practices across the franchise system
- Lead strategies to meet new restaurant development goals
- Support franchise expansion and new restaurant openings
- Establish and analyze operational targets and performance metrics
- Collaborate on incentive program design linked to performance outcomes
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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