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Job Overview
Compensation
Salary
Range $165,121.00 - $275,201.00
Work Schedule
Flexible
Benefits
competitive compensation
health benefits
financial benefits
Paid Time Off
Parental leave
family planning support
flexible work policy
Associate resource groups
volunteering opportunities
Holiday gatherings
Job Description
Rich's, also known as Rich Products Corporation, is a globally recognized family-owned food company dedicated to inspiring possibilities across the food industry. Established with a commitment to quality and innovation, Rich's offers a diverse portfolio that includes cakes, icings, pizzas, appetizers, and specialty toppings. These products serve a wide array of customers, ranging from home users to restaurants and large-scale bakeries around the world. With over 13,500 associates working in more than 100 locations globally, and annual sales reaching approximately $5.9 billion, Rich's has firmly established itself as a leader in the global food industry. The company's reach spans multiple... Show More
Job Requirements
- Bachelor’s degree in business marketing supply chain or related field
- 10 to 15 years of leadership experience in customer success or related functions
- Demonstrated experience leveraging AI automation and advanced analytics
- Strong understanding of foodservice ecommerce consumer brands DSD and lead generation business models
- Proven success in managing external vendors and strategic partners
- Strategic and customer-centric mindset
- Strong analytical capabilities
- Experience leading diverse and geographically distributed teams
- Excellent communication and leadership skills
- Proficiency with CRM systems and digital tools
Job Qualifications
- Bachelor’s degree in business marketing supply chain or related field
- Master’s degree preferred
- 10 to 15 years of progressive leadership experience in customer success or related functions
- Experience leveraging AI automation and advanced analytics to drive operational efficiency
- Strong understanding of foodservice ecommerce consumer brands DSD and lead generation business models
- Proven success managing external service providers and strategic partners
- Strategic customer-centric mindset
- Strong analytical skills with ability to translate complex data into actionable insights
- Experience leading large diverse geographically distributed teams
- Excellent communication change leadership and cross-functional collaboration skills
- Proficiency with customer success platforms CRM systems analytics tools and digital workflow solutions
Job Duties
- Lead and mentor global customer success teams including internal and ESO-managed teams
- Drive transformation of customer success through AI-enabled workflows automation and self-service capabilities
- Establish a culture of continuous improvement innovation and data-driven decision-making
- Develop and execute comprehensive customer success strategies to maximize satisfaction retention and expansion
- Champion adoption of AI and advanced analytics to manage customer health and predict service issues
- Collaborate with Technology Data and Analytics leadership to deploy AI-driven tools
- Leverage automation and digital solutions to improve case resolution and cycle times
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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