Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Flexible compensation approach
401(k) matching
Roth Retirement Savings Plan
Flexible spending account
529 Savings Plan
Tuition Support Program
Referral Bonus Program
health insurance including medical, dental, and vision
Paid parental leave up to three weeks
Sick Time
Paid Time Off
Free or discounted lab work for employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Vibrant Facebook community
Six paid holidays
Employee assistance program
Employee Discount Program
Job Description
Community Animal Hospital of Royal Palm Beach is a well-established veterinary hospital that has been proudly serving the community for over 35 years. As an AAHA-accredited, community-based hospital, it provides top-quality veterinary care for a wide variety of animals, including dogs, cats, pocket pets, reptiles, birds, and more. This hospital is known for fostering a warm, family-like atmosphere among its staff, ensuring an enjoyable and supportive work environment. The hospital's core values emphasize compassion, communication, and collaboration, creating a workplace where every team member feels valued and connected. Their dedication to pet health and wellness has made them a trusted institution in Royal Palm Beach and the surrounding areas. The hospital believes in maintaining a strong work-life balance for its employees, which is reflected in their four-day work weeks, rotating weekend shifts, and the absence of night, on-call, or emergency shifts. The workplace culture encourages professional development, continuous learning, and employee well-being, making it an ideal place for growth and career satisfaction within veterinary medicine. Alongside a flexible approach to compensation that rewards skillset and future performance, the hospital offers a wealth of benefits designed to support financial wellness, healthcare, professional growth, and lifestyle needs. This includes a 401(k) matching and Roth Retirement Savings Plan, health insurance with dental and vision coverage, paid time off, pet discounts, and more. This extensive benefits package complements the hospital's caring, team-oriented ethos, ensuring staff members are well-supported in their professional and personal lives.Show More
The role of the veterinary receptionist at Community Animal Hospital of Royal Palm Beach is vital to the smooth running of day-to-day operations. This position seeks an energetic, self-motivated, and hard-working individual who thrives in a busy day practice setting and enjoys connecting with clients. The receptionist is the welcoming face and voice of the hospital, responsible for providing excellent customer service with a friendly and professional telephone presence. Effective communication skills are crucial, as the role includes responding to client emails, managing appointment scheduling, and efficiently handling administrative tasks. Familiarity with veterinary software such as Avimark, PetDesk, or Microsoft Office is highly advantageous, though the hospital offers training for team members willing to learn. Key responsibilities also entail knowledge of prescription heartworm and flea/tick prevention, client record maintenance, processing invoices and payments, and promoting retail sales of pet food and preventative products. The position demands strong organizational abilities, multitasking proficiency, and resourcefulness to manage competing priorities with ease. The ideal candidate will be customer-focused, an active listener, and possess exceptional verbal communication skills. The hospital is committed to creating a diverse, equitable, and inclusive workplace culture where all employees feel empowered to be their authentic selves and are supported in reaching their full potential. This veterinary receptionist opportunity presents a rewarding and balanced career path within a respected and compassionate veterinary practice dedicated to the health and happiness of pets and the well-being of its employees.Show Less
Job Requirements
- Good telephone communication etiquette
- responding to emails from clients
- knowledge of prescription heartworm and flea/tick prevention
- excellent verbal communication
- organized and resourceful
- customer focused
- active listener
- adept at prioritizing, scheduling, and multitasking
- ability to handle office equipment such as multiline telephone system, printer, and fax machine
- maintain client records and update information
- ability to sell pet food, prevention and other over the counter items
- issue invoices and collect payments for healthcare services and medication
Job Qualifications
- High school diploma or equivalent
- previous experience in a veterinary reception or customer service role preferred
- excellent telephone and verbal communication skills
- proficiency in veterinary software like Avimark, PetDesk, or Microsoft Office is a plus
- ability to multitask and prioritize effectively
- strong organizational skills
- customer-focused with a friendly and professional demeanor
- active listening skills
Job Duties
- Greet and welcome clients and their pets upon arrival
- manage appointment scheduling efficiently using veterinary software
- answer incoming telephone calls with professionalism and courtesy
- respond promptly to client emails and inquiries
- maintain accurate and up-to-date client records
- process invoices, collect payments, and handle billing transactions
- educate clients on prescription heartworm and flea/tick prevention and sell related products
Job Location
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