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Veterinary Receptionist (Care Coordinator) - Arkansas Veterinary Emergency & Specialists
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.00 - $18.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
401(k)
pet discounts
Emotional wellbeing support
Job Description
PetVet Care Centers' Arkansas Veterinary Emergency & Specialists in Little Rock, Arkansas, is a premier provider of specialty and emergency veterinary services in the region. As part of PetVet Care Centers, a national network with over 420 locally led hospitals and more than 11,000 team members, this hospital combines local autonomy with the strength of national support, offering a unique and supportive work environment. PetVet's mission is to improve the lives of animals and their people by delivering exceptional and compassionate care at every stage of a pet's life, embodying the belief that life is better with pets. The organization... Show More
Job Requirements
- High school diploma or GED required
- veterinary or medical reception experience required
- ability to work 12-hour night shifts on Friday, Saturday, Sunday, or Friday, Saturday, Monday
- availability to work holidays and overtime
- part-time or PRN candidates considered
- motivated and energetic attitude
- ability to communicate effectively with clients
- proficiency with Windows computer systems
Job Qualifications
- High school diploma or GED or equivalent combination of education, certification, training, or experience
- veterinary or medical reception experience
- ability to learn basic veterinary medicine terminology
- experience with practice management software
- strong communication skills
- ability to work night shifts and weekends
- compassionate and professional demeanor
Job Duties
- Coordinate the flow of pets and owners in the lobby
- communicate with owners about wait times, scheduling glitches, and other problems
- identify potential emergencies in person and over the phone and schedule those appointments appropriately
- organize and process all payment plans, billing statements, and collections
- perform cashiering duties including processing refunds, returns, and credits as needed
- respond to inquiries about services and species treated
- input data into practice management software to check pets in, post to accounts, and compile data for reports
- receive and distribute mail and process outgoing correspondence
- coordinate and schedule appointments and provide clients with special instructions
- call clients regarding medication pickups, invoice updates, or deposits needed
- respond to client emails and process faxes
- learn veterinary medical terminology and become familiar with common emergencies
- use Windows based computer systems, word processing, email, and web search tools effectively
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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