Veterinary Receptionist (Care Coordinator) - Arkansas Veterinary Emergency & Specialists

PetVet Care Centers' Arkansas Veterinary Emergency & Specialists in Little Rock, Arkansas, is a premier provider of specialty and emergency veterinary services in the region. As part of PetVet Care Centers, a national network with over 420 locally led hospitals and more than 11,000 team members, this hospital combines local autonomy with the strength of national support, offering a unique and supportive work environment. PetVet's mission is to improve the lives of animals and their people by delivering exceptional and compassionate care at every stage of a pet's life, embodying the belief that life is better with pets. The organization places a strong emphasis on a Culture of Care, supporting not only the pets and their clients but also prioritizing the wellbeing of its team members. The Arkansas Veterinary Emergency & Specialists facility is known for its advanced clinical services and commitment to client education and experience, making it a leading veterinary institution in Arkansas.

The role of a Care Coordinator within this dynamic environment is vital to the hospital's success in providing superior care and exceptional service. The Care Coordinator acts as a linchpin between clients, pets, and medical staff by managing administrative and customer service tasks that enhance workflow and client satisfaction. This position is integral in managing patient flow in the lobby, communicating wait times and scheduling updates with clients, and prioritizing emergency cases effectively. The Care Coordinator’s duties also include handling billing and payment plans, performing cashiering duties, processing refunds and returns, and managing appointment scheduling. Proficiency in veterinary practice management software and familiarity with veterinary medical terminology and common emergency cases are important to confidently support the veterinary team and provide clear communication to clients.

This opportunity is specifically for night shift and weekend coverage, with shift differentials offered for these hours. PetVet values motivated, energetic, and compassionate candidates who contribute positively to the hospital culture, promoting both clinical excellence and superior client experience. Candidates can expect a competitive pay range of $16 to $18.50 per hour and extensive benefits including medical, dental, and vision insurance, paid parental leave, 401(k) plans with discretionary employer contributions, pet discounts, emotional wellbeing support, continuing education support, and financial aid through Grant Circle. PetVet promotes career mobility and development, fostering an inclusive and collaborative work environment where every team member's contribution is valued. This role is ideal for those seeking a meaningful career in veterinary care, emphasizing both client service and team collaboration in a reputable and growing veterinary organization.