Veterinary Receptionist at Spay Neuter Clinic of the Carolinas
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Standard Hours
Flexible
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement benefits
Bonus incentive
Flexible work schedules
career and professional development
Employee assistance program
Employee Referral Program
Job Description
Spay Neuter Clinic of the Carolinas is a specialized veterinary facility located in Charlotte, North Carolina, situated within the Arboretum Office Park. The clinic is dedicated to offering affordable spay and neuter services alongside wellness care and minor illness treatment, catering to the needs of pet owners who are looking for high-quality veterinary care without the high price tag typically associated with such services. The clinic prides itself on its team of compassionate and highly skilled veterinarians and support staff who work diligently to diagnose and treat a wide range of pet health concerns efficiently and effectively. This facility maintains... Show More
Job Requirements
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
Job Qualifications
- Patient and compassionate
- Excellent communication skills
- Strong organizational skills
- Ability to collaborate and work well in a team
- Previous experience in customer service or veterinary clinic settings preferred
- Ability to handle crisis situations calmly
- Familiarity with veterinary medical records and terminology
- Basic computer proficiency
Job Duties
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures
- Ensures all public areas are clean and presentable for patients
- cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
- Processes cash, checks, charge card payments and credit account payments
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow
- Assists in the updating of client/patient files, as needed
- Prepares and sends client correspondence
- Sends reminder notices to clients for periodic notifications
- conducts re-calls to clients on a timely basis from a call back list
- Performs a backup of the computer system on a regular basis, as directed
- Performs and oversees the performance of posting daily business
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit
- Answers incoming telephone calls applying proper telephone etiquette
- Presents clients with medications, instructions, new client kits and any other take home items
- Handles emergency situations with great care, patience, and following established clinic policies and procedures
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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