Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $35,454.89 - $42,575.42
Benefits
Health Care Plan (Medical, Dental & Vision)
retirement plan (401K)
Life Insurance (Basic, Voluntary & AD&D)
short term disability
Paid Time Off (Vacation & Public Holidays)
Educational assistance for qualified teammates
Teladoc - free doctor access 24/7
discounted Veterinary Care
Employee assistance program (EAP)
A large network of over 5,000 veterinary professionals
Opportunity to make an impact in your community
Job Description
All Creatures Care Cottage Veterinary Hospital is a well-established veterinary clinic located in Costa Mesa, dedicated to providing a comprehensive range of healthcare services for pets. Catering to cats, dogs, pocket pets, and exotic animals, the hospital combines advanced veterinary medicine with compassionate care. Their offerings include routine preventative care, diagnostic services, surgical procedures, dental care, as well as boarding and grooming services to ensure that every pet’s needs are met in a comforting environment. The clinic prides itself on creating an atmosphere where both pets and their owners feel valued and cared for, emphasizing a gentle approach that prioritizes... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or veterinary receptionist role preferred
- Knowledge of veterinary medical terminology and procedures
- Ability to multitask and prioritize work effectively
- Strong verbal and written communication skills
- Good judgment and ability to manage stressful situations
- Flexible schedule including some weekend and holiday shifts
Job Qualifications
- High school diploma or equivalent
- Experience with veterinary software preferred
- Knowledge of veterinary medical terminology and procedures
- Strong verbal and written communication skills
- Good judgment and ability to manage stressful situations
- Organizational skills
- Critical thinking - understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Flexible schedule including some weekend and holiday shifts
Job Duties
- Receive and place calls to clients for the purpose of scheduling
- Prioritize multiple tasks in a calm, organized manner
- Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
- Greet clients and patients in the lobby after check-in
- Load exam rooms and perform TPR, receive patient weight and medical history
- Take an accurate patient history and enter it into the clinical record
- Relay accurate signalment and history to DVM
- Create and present estimates for all treatment plans based on doctor recommendations
- Strong and clear communication skills between Technical and DVM team
- Clean and sanitize exam rooms
- Cleaning, stocking, and laundry of hospital
- Work efficiently between appointments and rooms to ensure there are no long wait times and clients get in and out in a timely manner
- Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments
- Utilize hospital computer systems to document medical records and communicate with clients and teammates
- Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
- Excellent customer service skills and an exceptional level of communication in a professional manner
- Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures
- Maintain a positive attitude in all interactions with clients, pets and other teammates
- Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
Job Location
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