Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
paid sick days
401(k) retirement plan
employee pet discounts
Job Description
VCA Ponti Animal Hospitals is a reputable veterinary service provider committed to delivering exceptional care for pets while ensuring top-notch customer service. As part of the VCA Inc. family, a recognized leader in veterinary care, this hospital prides itself on a mission where your pet's health is the top priority and excellent service is the goal. The hospital not only focuses on medical treatment for animals but also emphasizes client education, making it a trusted establishment within the community for pet owners. The team at VCA Ponti Animal Hospitals is dedicated to creating a compassionate and welcoming environment for every client and their pet, fostering long-term relationships based on trust and reliability.
The role of Client Service Representative at VCA Ponti Animal Hospitals is a vital position central to the hospital’s daily operations. It involves being the primary point of contact for clients, embodying the hospital’s commitment to excellent service. This role requires a personable yet highly professional individual who excels in customer service and can manage multiple responsibilities seamlessly. The CSR acts as the face of the hospital, setting the tone for all client interactions while supporting veterinary staff through various administrative and communication tasks. Employment is typically full-time or part-time, with a competitive hourly wage ranging from $16.00 to $18.00, adjusted based on experience, education, and other credentials.
In this role, the CSR is responsible for greeting visitors warmly, answering phone calls, and guiding clients and their pets through the hospital processes. Key duties include scheduling and confirming appointments, making outbound calls for follow-ups and client engagement, managing fee presentation and payment processing, recommending products and services such as prescriptions, and educating clients on pet care topics. The position also involves maintaining accurate medical records and ensuring the hospital’s cleanliness both inside and outside. VCA Ponti Animal Hospitals provides extensive training and health and well-being programs to support employees' growth and success within the role. This position is crucial in helping the hospital exceed client expectations and uphold its esteemed reputation within the veterinary care community.
The role of Client Service Representative at VCA Ponti Animal Hospitals is a vital position central to the hospital’s daily operations. It involves being the primary point of contact for clients, embodying the hospital’s commitment to excellent service. This role requires a personable yet highly professional individual who excels in customer service and can manage multiple responsibilities seamlessly. The CSR acts as the face of the hospital, setting the tone for all client interactions while supporting veterinary staff through various administrative and communication tasks. Employment is typically full-time or part-time, with a competitive hourly wage ranging from $16.00 to $18.00, adjusted based on experience, education, and other credentials.
In this role, the CSR is responsible for greeting visitors warmly, answering phone calls, and guiding clients and their pets through the hospital processes. Key duties include scheduling and confirming appointments, making outbound calls for follow-ups and client engagement, managing fee presentation and payment processing, recommending products and services such as prescriptions, and educating clients on pet care topics. The position also involves maintaining accurate medical records and ensuring the hospital’s cleanliness both inside and outside. VCA Ponti Animal Hospitals provides extensive training and health and well-being programs to support employees' growth and success within the role. This position is crucial in helping the hospital exceed client expectations and uphold its esteemed reputation within the veterinary care community.
Job Requirements
- High school diploma or equivalent
- experience in customer service or veterinary environment preferred
- ability to communicate effectively both verbally and in writing
- attention to detail
- ability to handle multiple tasks simultaneously
- reliable and punctual
- willingness to maintain a clean and safe work environment
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
- strong communication skills
- ability to multitask and handle a fast-paced environment
- friendly and professional demeanor
- basic computer proficiency
- knowledge of animal husbandry and pet care is an asset
Job Duties
- Greeting visitors and answering telephones
- guiding clients and pets to exam rooms
- scheduling and confirming appointments
- placing outbound calls for follow-ups and prospective clients
- presenting and explaining fees and processing payments
- recommending and obtaining products and services including prescriptions
- answering questions regarding products, services, and general animal care
- managing medical records and correspondence
- maintaining hospital cleanliness including animal waste removal
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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