Veterinary Receptionist

I-20 Animal Hospital is a reputable and well-established veterinary care facility committed to providing the highest quality medical services to pets and their owners. Located in a convenient and accessible location, I-20 Animal Hospital is part of the National Veterinary Associates (NVA) network, a leading global pet care organization renowned for its dedication to pet health and community care. The hospital operates as a 24/7 facility, offering round-the-clock veterinary services to meet the urgent and ongoing needs of pet owners in the local area. This commitment to continuous care has positioned I-20 Animal Hospital as a trusted provider within the community, valued for both its medical expertise and compassionate client service.

The Client Service Representative role at I-20 Animal Hospital is a vital position designed to enhance the client experience by providing efficient, friendly, and knowledgeable service at the front lines of client interaction. The representative serves as the face and voice of the hospital, greeting clients warmly upon arrival and ensuring all communication via phone, mail, or email is handled promptly and professionally. This role involves managing the flow of pets and their owners through the facility, including processing check-ins and check-outs efficiently, and handling financial transactions accurately. Additionally, the Client Service Representative is responsible for maintaining a clean and welcoming environment in the waiting area, upholding the hospital's standards of care beyond just medical treatment.

Beyond the operational duties, this position requires strong interpersonal skills as the representative often assists in answering client questions, scheduling appointments, and escalating complex issues to senior staff members when necessary. Candidates who are personable, patient, and enjoy engaging with others—especially in a fast-paced, dynamic veterinary environment—will find this role fulfilling. Experience with veterinary practice management software, particularly Cornerstone, is highly advantageous, although training can be provided for the right candidate. The hospital emphasizes teamwork, professional growth, and embraces a culture of supporting its employees through mentorship and continuous learning opportunities.

This full-time or part-time position is especially seeking weekend team members to support the hospital's 24/7 operations. Pay is competitive and based on experience, with additional benefits provided through NVA, such as medical, dental, vision, and a 401k with employer match, alongside paid time off that includes sick leave. I-20 Animal Hospital and National Veterinary Associates pride themselves on being equal opportunity employers, striving to cultivate inclusive and diverse workplaces where all team members are respected and valued.

Joining the I-20 Animal Hospital team means becoming part of a passionate, professional community dedicated to improving the lives of pets and their families. The role of Client Service Representative offers not only a chance to develop in a career that balances customer service with animal welfare but also an opportunity to work at a reputable institution that invests in the growth and well-being of its staff while providing compassionate care to the community’s beloved animals.