Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Life insurance
short term disability
Paid Time Off
educational assistance
teladoc access
discounted Veterinary Care
Employee assistance program
Job Description
Mission Pet Health is a leading veterinary care organization in the United States, formed by the union of Southern Veterinary Partners and Mission Veterinary Partners. Founded by veterinarians passionate about autonomy, collaboration, and medical excellence, Mission Pet Health focuses on empowering local veterinary practices to thrive. The company supports its hospital teams by managing business operations through its Home Office, allowing dedicated hospital staff to prioritize clinical care and patient wellbeing. Headquartered in Birmingham, Alabama, Mission Pet Health's influence extends across more than 850 animal hospitals nationwide, supported by a strong team of over 20,000 professionals. The organization is widely... Show More
Job Requirements
- Flexible schedule including some weekends and holidays
- Ability to use standard office and business equipment
- Experience with client scheduling and communication
- Must handle stressful situations with good judgment
- High school diploma or equivalent
- Relevant prior experience in veterinary or customer service roles
- Ability to manage multiple tasks simultaneously
Job Qualifications
- Experience with veterinary software preferred
- Knowledge of veterinary medical terminology and procedures
- Strong verbal and written communication skills
- Critical thinking and problem-solving abilities
- Ability to work independently as well as in a team
- Organizational skills
- Excellent customer service skills
- Experience handling financial transactions in a retail or medical setting
Job Duties
- Receive and place calls to clients for scheduling
- Prioritize multiple tasks in a calm, organized manner
- Maintain proper documentation through client and pet records
- Assist clients by providing instructions, information, invoices, and scheduling appointments
- Utilize hospital computer systems to document medical records and communicate
- Manage financial transactions following cash and credit card procedures
- Provide excellent customer service and professional communication
- Advocate for pets through client education on health and treatment
- Maintain positive attitude in interactions with clients, pets, and teammates
- Show empathy toward clients and compassion toward pets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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