Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
health care plan
Retirement Plan
Life insurance
short term disability
Paid Time Off
educational assistance
Teladoc 24/7
discounted Veterinary Care
Employee assistance program
Job Description
Mission Pet Health is a leading veterinary care organization in the United States, formed through the merger of Southern Veterinary Partners and Mission Veterinary Partners. Headquartered in Birmingham, Alabama, this veterinarian-led, people-focused, and pet-obsessed company operates more than 850 animal hospitals nationwide with a workforce exceeding 20,000 teammates. At its core, Mission Pet Health thrives on the belief that local veterinary practices excel when autonomy, collaboration, and medical excellence are prioritized. The company fosters an award-winning culture built around its WAG values – Work Together, Amaze, and Grow – which drive a meaningful impact for teams, communities, and the pets... Show More
Job Requirements
- Flexible schedule including some weekend and holiday shifts
- Utilizing standard office/business equipment
- Experience in customer service or related field preferred
- Ability to multitask and prioritize
- High school diploma or equivalent
- Strong interpersonal skills
- Reliable and punctual
Job Qualifications
- Knowledge of veterinary medical terminology and procedures
- Experience with veterinary software preferred
- Strong verbal and written communication skills
- Good judgment and ability to manage stressful situations
- Possession of organizational skills
- Critical thinking abilities to identify strengths and weaknesses of alternative solutions
- Ability to work independently on assigned tasks and accept direction
Job Duties
- Receive and place calls to clients for scheduling
- Prioritize multiple tasks in a calm, organized manner
- Maintain proper documentation through client and pet records including referral and medical history
- Assist clients by providing instructions, information, invoices, dispensing prescriptions per veterinarian instructions, and scheduling future appointments
- Utilize hospital computer systems to document medical records and communicate with clients and teammates
- Manage hospital financial transactions by maintaining accurate balances, following cash and credit card procedures, and proper opening and closing protocols
- Provide excellent customer service and communicate professionally
- Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and hospital services/procedures
- Maintain a positive attitude in all interactions with clients, pets, and teammates
- Show empathy toward clients and treat pets with compassion and respect
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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