Veterinary Receptionist

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $21.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Paid Time Off

competitive pay

growth opportunities

Job Description

Bark Avenue Animal Hospital is a well-established and reputable veterinary clinic located in Mesa, Arizona, with over 30 years of dedicated service to the local community. As a comprehensive pet care provider, Bark Avenue offers a wide range of services including boarding, daycare, grooming, training, and a fully stocked pet store. This commitment to comprehensive animal care ensures that pet owners have one trusted location for almost all their pet-related needs. The hospital prides itself on its knowledgeable team of experts across every department, ensuring that pet parents receive specialized advice tailored to their pet's lifestyle and requirements.

The Veterinary... Show More

Job Requirements

Customer service experience
ability to multitask and stay organized
friendly and upbeat attitude
excellent communication skills
computer literacy
ability to handle payment and financial transactions
willingness to work morning and opening shifts
availability to work a five-day work week
no weekends availability
preferred but not required veterinary experience

Job Qualifications

Demonstrated commitment to MVP core values
computer knowledge required- keyboarding and use of communication tools (e-mail/internet)
working knowledge of veterinary terminology - must be able to pronounce, spell, and know the meaning
must have excellent spelling and grammar
ability to handle varied and sometimes difficult conditions
ability to display tact and respect with clients and team members, even when busy or hectic
ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks
must feel and express a genuine liking for animals and their owners and for working in an animal care field

Job Duties

Maintain and uphold the core values and mission statement of MVP
Greet clients and pets by name with a smile and a positive, solution-oriented attitude
Answer phones promptly and professionally using a multi-line phone system
answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases
Screen and route calls to appropriate staff
take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls
Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information
Enter accurate charges
explain invoices to show value for care provided, stating all services and products provided before the total
echo doctors' recommendations when checking out clients
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
Verify the eligibility of clients with charge accounts
Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records
Fill prescriptions refill forms and provide routine administrations instructions to clients
Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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