Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Paid holidays
Job Description
Our veterinary clinic is a dedicated animal care facility committed to providing exceptional healthcare services for pets in a compassionate and professional environment. As a well-established veterinary practice, we pride ourselves on offering comprehensive medical, surgical, and preventive care to a diverse range of animal species. Our team is composed of skilled veterinarians, experienced veterinary technicians, and compassionate support staff, all dedicated to ensuring the well-being and health of our animal patients. We combine state-of-the-art medical technology with personalized care to achieve the best outcomes for the pets and satisfaction for their owners. Our focus on client education and open... Show More
Job Requirements
- Prior veterinary experience
- Must be able to work nights and weekends
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving
- Strong phone handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Qualifications
- High school degree
- Proven customer support experience or experience as a client service representative
- Strong phone handling skills and active listening
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
Job Duties
- Manage a large volume of incoming client calls
- Identify and assess customers' needs in order to provide quality client service
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information
- Handle customer complaints, ensure escalation to department manager as needed
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Exceed expectations by providing excellent customer service to engage customers
- Work as a team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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