Veterinary Receptionist

Dearborn, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $18.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401k plan

Paid Time Off

Flexible Schedule

Professional Development

Job Description

Ford Caputo Veterinary Hospital, located in Redford, Michigan, is an American Animal Hospital Association (AAHA) accredited facility dedicated to providing exceptional veterinary care for dogs and cats. Renowned for its comprehensive approach to animal health, the hospital offers a diverse range of general practice services including routine surgeries, ultrasound diagnostics, dental care, laser therapy, and much more. This wide array of services positions Ford Caputo Veterinary Hospital as a leading veterinary care provider in the region, committed to meeting the health needs of companion animals with the highest standards of professionalism and compassion.

The hospital distinguishes itself through a c... Show More

Job Requirements

High school diploma or equivalent
Previous experience in a veterinary or customer service role preferred
Strong communication and interpersonal skills
Proficiency in multi-line phone systems and computer software
Ability to manage financial transactions accurately
Ability to multi-task effectively in a fast-paced environment
Availability to work four days a week including one Saturday per month
Commitment to maintaining confidentiality and professional ethics
Physical ability to manage tasks associated with front desk duties

Job Qualifications

Demonstrated commitment to MPH core values
Computer knowledge required- keyboarding and use of communication tools (e-mail/internet)
Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning
Must have excellent spelling and grammar
Ability to handle varied and sometimes difficult conditions
Ability to display tact and respect with clients and team members, even when busy or hectic
Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks
Must feel and express a genuine liking for animals and their owners and for working in an animal care field

Job Duties

Maintain and uphold the Core Values and Mission Statement of MPH
Greet clients and pets by name with a smile and a positive, solution-oriented attitude
Answer phones promptly and professionally using a multi-line phone system
Screen and route calls to appropriate staff
take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls
Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any required information
Enter accurate charges
explain invoices to show value for care provided, stating all services and products provided before the total
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
Verify the eligibility of clients with charge accounts
Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records
Fill prescriptions refill forms and provide routine administrations instructions to clients
Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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