Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Life insurance
short term disability
Paid Time Off
educational assistance
teladoc access
discounted Veterinary Care
Employee assistance program
Job Description
Southern Veterinary Partners (SVP) is a leading veterinary management company dedicated to providing exceptional care to animals and outstanding service to clients. With a nationwide presence and a growing network of over 8,000 veterinary professionals, SVP is recognized for its commitment to the veterinary community and its employees. The company prides itself on fostering a collaborative work environment, supporting career growth, and promoting a strong sense of community among its team members. SVP's reputation has earned it prestigious distinctions, ranking #19 on Newsweek's "Most Loved Workplaces" list in 2022, appearing on Inc. 5000's "Fastest Growing Companies in America" list from... Show More
Job Requirements
- Flexible schedule including weekends and holidays
- Experience in a receptionist or customer service role preferred
- High school diploma or equivalent preferred
- Ability to utilize standard office and business equipment
- Strong judgment and professionalism
- Empathy and compassion for clients and pets
Job Qualifications
- Experience with veterinary software preferred
- Knowledge of veterinary medical terminology and procedures
- Strong verbal and written communication skills
- Ability to work independently and accept direction
- Organizational skills
- Critical thinking to evaluate solutions and approaches
- Excellent customer service skills
- Ability to manage stressful situations
Job Duties
- Receive and place calls to clients for scheduling purposes
- Prioritize multiple tasks in a calm and organized manner
- Maintain proper documentation including client and pet records, referral documentation, and medical history
- Assist clients by providing instructions, information, invoices, dispensing prescriptions per veterinary instructions, and scheduling appointments
- Utilize hospital computer systems to document medical records and communicate with clients and teammates
- Manage financial needs by accurately maintaining client balances, following cash and credit card handling procedures, and adhering to opening and closing protocols
- Deliver excellent customer service and professional communication
- Advocate for pets through client education on preventative care, health needs, treatment recommendations, and hospital services
- Maintain a positive attitude in all interactions
- Show empathy toward clients and treat pets with compassion and respect
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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