Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.35 - $20.90
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Life insurance
short term disability
Paid Time Off
educational assistance
Teladoc
discounted Veterinary Care
Employee assistance program
Job Description
Memphis Animal Clinic is a well-established companion animal hospital located in the vibrant heart of midtown Memphis. As an American Animal Hospital Association (AAHA) accredited hospital, it stands out for meeting the highest standards of veterinary care, providing pet owners with peace of mind when entrusting the health and well-being of their animals to our skilled and compassionate team. The clinic is deeply rooted in its community, striving to offer quality, individualized veterinary care for pets at all stages of their lives. Beyond routine medical and surgical care, Memphis Animal Clinic offers additional services such as boarding and spa grooming,... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or veterinary reception preferred
- ability to use standard office/business equipment
- willingness to maintain a professional and empathetic demeanor
- ability to prioritize tasks efficiently
- excellent interpersonal skills
- ability to manage financial transactions accurately
- availability for flexible shifts including weekends and holidays
Job Qualifications
- Strong verbal and written communication skills
- good judgment and ability to manage stressful situations
- ability to work independently on assigned tasks as well as to accept direction on given assignments
- possession of organizational skills
- critical thinking – understanding logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- knowledge of veterinary medical terminology and procedures
- experience with veterinary software preferred
- flexible schedule including some weekend and holiday shifts
Job Duties
- Receive and place calls to clients for the purpose of scheduling
- prioritize multiple tasks in a calm, organized manner
- maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
- assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments
- utilize hospital computer systems to document medical records and communicate with clients and teammates
- manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
- advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures
Job Location
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