Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Benefits
competitive compensation
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Opportunities for growth and advancement
Work-life balance with a supportive team environment
Job Description
Clarendon Animal Care - North Arlington is a reputable and rapidly expanding veterinary practice located at 3000 N 10th St, Suite B, Arlington, VA 22201. This well-established animal care facility is committed to providing compassionate, high-quality veterinary services to pets and their owners in the Arlington community and beyond. We pride ourselves on fostering a dynamic and supportive team environment where collaboration, respect, and continuous professional growth are highly valued. Our core mission is to deliver exceptional veterinary care that not only addresses the medical needs of pets but also enhances the overall client experience through empathy and education. As... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a veterinary receptionist or customer service role preferred
- Proficiency in computer use and multi-line phone systems
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Willingness to work a schedule that supports operational needs
- Commitment to compassionate client service and professionalism
- Ability to remain calm and tactful under pressure
Job Qualifications
- Demonstrated commitment to MVP core values
- Computer knowledge including keyboarding and use of communication tools such as e-mail and internet
- Working knowledge of veterinary terminology with correct pronunciation and spelling
- Excellent spelling and grammar skills
- Ability to handle varied and sometimes difficult emotional situations
- Ability to display tact and respect with clients and team members
- Ability to conduct oneself in a confident, calm, and professional manner during stressful situations
- Genuine liking for animals and their owners and working in an animal care field
Job Duties
- Maintain and uphold the Core Values and Mission Statement of MVP
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude
- Answer phones promptly and professionally using a multi-line phone system
- Screen and route calls to appropriate staff and deliver messages promptly
- Note details in medical records during client conversations
- Enter accurate charges and explain invoices to clients
- Collect payments including cash, credit cards, and checks
- Verify eligibility of clients with charge accounts
- Check and update client contact information and scan new documents to medical records
- Fill prescription refill forms and provide routine administration instructions
- Advise clients on preventative care and retail products such as flea/tick and heartworm preventatives
Job Location
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