Veterinary Hospital Receptionist

Petco Animal Supplies, Inc. is a leading pet specialty retailer that has proudly served pet lovers and their pets for more than 60 years. Known as "where the pets go," Petco offers an expansive range of high-quality products, services, and expert advice to millions of customers across the United States, Mexico, and Puerto Rico. With over 1,500 stores, more than 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers, Petco is committed to enhancing the lives of pets and their owners. In addition to retail and care services, Petco is deeply involved in animal welfare efforts; since founding Petco Love in 1999, the company has supported thousands of local animal welfare organizations and helped approximately 7 million animals find their forever homes through in-store adoption events. Petco’s core values center on putting pets first, fostering fun and connection through shared passion, and promoting team ownership and collaboration, making it a unique and fulfilling place to build a career. Petco values authenticity, passion, and dedication to the pet-human bond, encouraging employees to be their whole selves and dedicate themselves to making a meaningful difference in pet and pet parent lives.

The role of Hospital Concierge within the Vetco Total Care full-service veterinary hospitals is vital to providing excellent care and customer service. As the first and last point of contact for clients entering the hospital, the Concierge embodies Petco’s mission and values by delivering compassionate, professional, and efficient service. This position involves managing the hospital’s appointment calendar, answering phone calls, greeting clients and pets by name, and ensuring the waiting area is a safe, clean, and welcoming environment. The Concierge plays a critical role in maintaining smooth hospital workflow, which includes rescheduling appointments when necessary, communicating wait times, and supporting technical staff. This role requires exceptional communication skills, both written and verbal, alongside strong telephone and computer proficiency. Compassion and professionalism are essential, as the Concierge often deals with emotionally charged or challenging situations involving pet owners. The person in this position must be adaptable, capable of balancing the needs of clients, pets, and medical staff, and committed to creating optimal experiences for all stakeholders. Although no supervisory duties are assigned, the Concierge contributes significantly to the team by fostering cohesion and motivation within the practice. The position demands physical endurance, such as standing for long periods, occasional lifting up to 30 pounds, and sometimes bending or kneeling. Demonstrating a willingness to learn new practices and treatments is highly valued, as is prior experience in veterinary or customer-service roles. This role is soundly embedded in Petco’s culture of care and community and offers an exciting pathway to creating a meaningful and rewarding career in the pet care industry.