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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $17.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Paid holidays
Job Description
Petco Animal Supplies, Inc. is a renowned category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. Established as a leader in the pet care industry, Petco operates more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico, including over 250 Vetco Total Care hospitals, a network of preventive care clinics, and multiple distribution centers. Employing a strong workforce of over 29,000 team members, Petco prides itself on core values that emphasize love and care for all pets, a commitment to the future of the pet industry, a mission... Show More
Job Requirements
- High school diploma
- minimum 1 year of experience in veterinary practice or customer-facing role
- excellent communication skills both written and verbal
- ability to maintain professionalism under stress
- strong telephone and computer proficiency
- compassionate and empathetic demeanor
- willingness to learn and adapt
- preferred familiarity with Practice Management System
Job Qualifications
- High school diploma
- at least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic
- able to maintain a professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodations as necessary during peak/busy times or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned including using special disinfectants in the case of suspected contagious disease and well-stocked with appropriate materials
- confirm all appointments by client’s preferred communication method the prior day and make necessary adjustments
- possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients discharged and primary staff members are occupied
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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