Veterinary Hospital Receptionist

Lafayette, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.25 - $17.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Paid holidays

Job Description

Petco Animal Supplies, Inc. is a renowned category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. Established as a leader in the pet care industry, Petco operates more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico, including over 250 Vetco Total Care hospitals, a network of preventive care clinics, and multiple distribution centers. Employing a strong workforce of over 29,000 team members, Petco prides itself on core values that emphasize love and care for all pets, a commitment to the future of the pet industry, a mission to improve lives, and fostering teamwork and inclusivity. The company is deeply invested in purpose-driven work, believing firmly that what benefits pets, people, and the planet simultaneously aligns with Petco's success and growth.

The role of Concierge at Petco’s Vetco Total Care hospitals is pivotal to ensuring exceptional customer care and fostering a welcoming environment for both pets and their owners. This position serves as the first and last point of contact for clients entering the hospital, embodying Petco's mission and values through excellent service and compassionate communication. Concierges play an indispensable role in hospital operations by managing appointment scheduling, routing client communications, greeting visitors warmly, and maintaining a sterile and well-organized waiting area.

This role demands a professional who is both empathetic and proactive, able to handle the dynamics of a busy veterinary practice while supporting technical staff and ensuring optimal workflow. Effective communication skills are crucial as the Concierge must navigate high-stress situations, such as emergency cases or client concerns, with diplomacy and compassion. Additionally, the Concierge supports training initiatives and participates actively in creating a cohesive and motivated team culture. Though not a supervisory position, the impact of the Concierge on client retention, patient care quality, and overall hospital efficiency is significant, making it a vital member of the practice staff. Petco values team members who are adaptable, eager to learn, and committed to innovation and continuous improvement within veterinary healthcare services.

Job Requirements

High school diploma
minimum 1 year of experience in veterinary practice or customer-facing role
excellent communication skills both written and verbal
ability to maintain professionalism under stress
strong telephone and computer proficiency
compassionate and empathetic demeanor
willingness to learn and adapt
preferred familiarity with Practice Management System

Job Qualifications

High school diploma
at least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
excellent written and verbal communication skills
compassionate and sympathetic
able to maintain a professional attitude and demeanor during emotional and stressful situations
exceptional telephone and computer skills
team player willing to learn new techniques and treatments, offer creative ideas, and accept change
preferred experience using a Practice Management System

Job Duties

Assume primary responsibility for answering the practice phone and routing calls appropriately
maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
greet all visitors to the practice
greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
monitor wait times and make accommodations as necessary during peak/busy times or when medical staff is dealing with an emergency situation
participate in the training of new staff members and general dissemination of knowledge as required
ensure that the waiting area is consistently cleaned including using special disinfectants in the case of suspected contagious disease and well-stocked with appropriate materials
confirm all appointments by client’s preferred communication method the prior day and make necessary adjustments
possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients discharged and primary staff members are occupied
perform additional duties as assigned