Veterinary Hospital Receptionist

Petco is a leading category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners worldwide. With a workforce of over 29,000 employees, Petco operates more than 1,500 pet care centers across the U.S., Mexico, and Puerto Rico. These include 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Petco's mission is deeply rooted in purpose-driven work, emphasizing the wellbeing of pets, people, and the planet. The company takes pride in its core values, which include loving all pets as if they were their own, pioneering the future of the pet industry, improving lives, driving outstanding collective results, and fostering an inclusive culture where everyone feels welcome to be their authentic selves. Petco's commitment to these values supports a culture where employees can create exciting career paths, make a real difference, and nurture their personal wellbeing.

The Hospital Concierge role at Petco's Vetco Total Care is pivotal in providing exceptional customer care within a full-service veterinary hospital environment. This position serves as the first and last point of contact for clients, embodying the company’s mission and values while ensuring a positive experience for both clients and their pets. The Concierge is responsible for managing communications, scheduling appointments, greeting visitors professionally, and maintaining the hospital's waiting area to the highest standards of cleanliness and comfort. This role requires a balance of compassion, adaptability, and problem-solving skills to handle emotionally charged situations with empathy while supporting medical staff efficiency. The Concierge also plays a key role in optimizing daily hospital workflow by managing appointment schedules and facilitating communications during busy periods or emergencies. By fostering teamwork and maintaining clear communication, the Concierge helps promote a cohesive and motivated environment that prioritizes patient needs and delivers superior service.

As a vital member of the hospital team, the Concierge assists with training new staff, offers backup support to technical staff when needed, and ensures that clients are kept informed about scheduling changes or wait times. This position operates under the supervision of the Hospital Office Manager and the Hospital Leader on Duty, contributing significantly to the hospital’s growth and maintaining a high standard of care. With a starting pay range of $15.00 to $19.95 per hour, this role offers a meaningful career opportunity within a company that values its employees and provides comprehensive benefits including health insurance, 401K, paid time off, and more. Working at Petco means joining a company that values inclusion, compassion, and excellence in service, making it an ideal environment for individuals passionate about pets and customer care.