Veterinary Hospital Receptionist

Petco Animal Supplies, Inc. is a leading health and wellness company dedicated to enhancing the lives of pets, pet parents, and its employees. With a workforce of over 29,000 partners, Petco operates more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico, including over 250 Vetco Total Care hospitals, numerous preventive care clinics, and multiple distribution centers. Focused on creating a positive impact, Petco believes that what benefits pets, people, and the planet simultaneously, also advances its own purpose-driven mission. The company prides itself on embracing core values such as loving pets like their own, being innovators in the pet industry, improving lives, working collaboratively to achieve outstanding results, and fostering an inclusive environment where everyone can bring their authentic selves to work.

The Concierge role at Petco’s full-service Vetco Total Care hospitals is a vital component of the customer care team, serving as the first and last point of contact for clients. This position upholds Petco’s mission and values by ensuring exceptional customer experiences and facilitating communication throughout the hospital. Beyond managing the front desk and hospital appointment scheduling, the Concierge helps maintain a welcoming environment and supports the medical staff by managing patient flow and assisting with logistics when necessary. This role requires compassion, adaptability, and professionalism, particularly when dealing with sensitive situations involving pets and their owners. The Concierge works closely under the supervision of the Hospital Office Manager and Leader on Duty, and plays a key role in optimizing hospital operations and fostering team cohesion.

This position is essential in contributing to the hospital’s growth and maintaining a high standard of care. The Concierge is entrusted with managing communication lines, maintaining a clean and well-stocked waiting area, confirming appointments, and addressing client concerns with empathy and efficiency. Due to the dynamic nature of veterinary practice, the Concierge must be capable of problem-solving and adjusting scheduling to accommodate emergencies or extended appointment needs. While no direct supervisory duties are associated with this position, the Concierge acts as a liaison between clients and medical staff, helping ensure that both customers and patients receive the attention and care they deserve. This role offers an exciting career opportunity to be part of a passionate team dedicated to creating a healthier, brighter future for pets and their families.