Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $26,231.50 - $32,658.68
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee discount on pet products
retirement savings plan
Paid parental leave
Flexible work schedules
Job Description
Petco is a leading category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With a workforce of 29,000 employees, Petco operates over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico. Their footprint includes more than 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. As a pioneering force in the pet care industry, Petco is driven by purpose and committed to sustainability, emphasizing that what benefits pets, people, and the planet ultimately benefits Petco and its community. \n\nThis position is for a Concierge within... Show More
Job Requirements
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic attitude
- Professional demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Ability to work in a team and accept change
Job Qualifications
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic, able to maintain professionalism in emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred: Previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodations as necessary during peak/busy times or emergencies
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants if contagious disease is suspected
- Confirm all appointments by client’s preferred communication method the prior day and make necessary adjustments
- Provide backup support to technical staff for loading rooms or discharging patients when primary staff members are occupied
- Perform additional duties as assigned
Job Location
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