Venue Technology Assistant - Talking Sticks Resorts Amphitheatre
Job Overview
Compensation
Hourly
Range $16.75 - $23.25
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Professional development opportunities
Employee Discounts
Flexible work schedule
Job Description
Legends Global is a renowned holistic agency dedicated to delivering cutting-edge solutions for legendary brands across the globe. Established in 2008 and headquartered in New York, USA, Legends Global has grown into a pivotal partner to the world’s greatest live events, venues, and brands. With a workforce ranging between 1001 and 5000 employees, the company excels in creating innovative strategies and technology-driven solutions that elevate event experiences and brand engagement to unparalleled levels. As a late-stage company, Legends Global continues to scale its impact within the live event and venue management industry, leveraging comprehensive expertise and a collaborative approach to support its vast clientele.
In this vibrant and dynamic environment, the role of Venue Technology Assistant is pivotal. The position is designed to support the seamless operation of point-of-sale systems within various event venues, ensuring technology systems are fully functional before, during, and after live events. This role provides level 1 and 2 technical support, diagnosing and resolving issues pertaining to software, firmware, and hardware. In addition to troubleshooting, the Venue Technology Assistant proactively initiates and implements improvements in their areas of responsibility to optimize operational efficiency.
The Venue Technology Assistant will conduct thorough venue walk-throughs to verify the operational readiness of all systems, coordinating timely replacement of defective hardware and managing real-time support during events. This role demands a hands-on individual capable of adapting quickly to changing environments, managing multiple tasks efficiently, and communicating effectively with internal teams and external stakeholders. Candidates must be able to work on their feet for extended periods and handle physical aspects of the job, such as lifting up to 50 pounds. Proficiency in Microsoft applications and a strong analytical mindset are key components for success in this role. This position offers an exciting opportunity to contribute to high-profile live events, working at the intersection of technology and entertainment within a leading global company.
In this vibrant and dynamic environment, the role of Venue Technology Assistant is pivotal. The position is designed to support the seamless operation of point-of-sale systems within various event venues, ensuring technology systems are fully functional before, during, and after live events. This role provides level 1 and 2 technical support, diagnosing and resolving issues pertaining to software, firmware, and hardware. In addition to troubleshooting, the Venue Technology Assistant proactively initiates and implements improvements in their areas of responsibility to optimize operational efficiency.
The Venue Technology Assistant will conduct thorough venue walk-throughs to verify the operational readiness of all systems, coordinating timely replacement of defective hardware and managing real-time support during events. This role demands a hands-on individual capable of adapting quickly to changing environments, managing multiple tasks efficiently, and communicating effectively with internal teams and external stakeholders. Candidates must be able to work on their feet for extended periods and handle physical aspects of the job, such as lifting up to 50 pounds. Proficiency in Microsoft applications and a strong analytical mindset are key components for success in this role. This position offers an exciting opportunity to contribute to high-profile live events, working at the intersection of technology and entertainment within a leading global company.
Job Requirements
- Ability to be on feet and walk long distances
- Ability to lift at least 50 lbs
- Proven experience in providing technical support for point-of-sale or similar systems
- Strong problem-solving and analytical skills
- Effective verbal and written communication skills
- Ability to adapt quickly to changing environments
- Working knowledge of Microsoft applications including operating systems and office systems
Job Qualifications
- Solid analytical and problem-solving skills
- Proven ability to organize, manage, and complete multiple tasks efficiently and timely
- Strong verbal and written communication skills
- Ability to establish and maintain effective working relationships with internal and external stakeholders
- Adaptability to immediate environment changes
- Highly effective oral presentation and written communication skills
- Working knowledge of Microsoft applications including operating systems and office systems
- Physical ability to be on feet and walk long distances
- Ability to lift at least 50 lbs
Job Duties
- Provide level 1 and 2 support to all point-of-sale system problems and escalate when necessary
- Initiate and implement improvements to areas of responsibility
- Conduct venue walk-throughs to ensure all systems are operational prior to and during events
- Replace defective hardware before, during, and after events
- Diagnose software, firmware, and hardware errors and breakage
- Maintain thorough knowledge of the organization and adhere to all standards and practices
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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