Vehicle Delivery Specialist

Driveway is an innovative digital retail platform specializing in car buying and selling that prioritizes convenience, transparency, and customer satisfaction. As the digital retail arm of Lithia & Driveway (LAD), Driveway leverages cutting-edge technology combined with personalized human interaction to provide a seamless vehicle purchasing experience without the traditional hassle of negotiation or dealership visits. With support from nearly 300 dealerships nationwide, Driveway is revolutionizing how customers interact with automotive sales by simplifying the process, ensuring clarity, and enhancing enjoyment throughout car ownership. Established as a leader in automotive digital retail, Driveway continues to push boundaries with a forward-thinking approach that blends technological innovation with a people-first mindset. The company culture emphasizes adaptability, learning, teamwork, and accountability, making Driveway not only a pioneer in its industry but also a rewarding workplace.

The role of Driveway Valet I is an entry-level position crucial to delivering a premium, frictionless customer experience in vehicle acquisition. It serves as the frontline touchpoint responsible for facilitating all vehicle pick-up and acquisition tasks within the assigned market area, covering both new and used vehicles. Valet I employees are expected to provide thorough vehicle inspections, assist customers through every step of the process, and maintain meticulous records while ensuring communication with team members and leadership remains clear and consistent. This position offers an hourly wage range from $19.25 to $28.85, reflecting the company's commitment to competitive compensation. The Driveway Valet I engages closely with customers, using online valuation tools along with digital marketplace reports to offer accurate vehicle assessments and manage test drives or vehicle pick-ups smoothly. The role involves educating customers on the vehicle acquisition procedures, managing appointments, completing necessary paperwork including acquisition documents, and troubleshooting any concerns that may arise. Importantly, Valet I employees must maintain a notary commission and undergo intensive training to stay current with product knowledge across multiple automotive brands. The position demands strong attention to detail, excellent communication, critical thinking, and time management skills. Valet I employees are expected to be self-motivated, accountable, and collaborative team players who create positive experiences that align with Driveway's core values and customer-first philosophy.