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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid Vacation and Sick Days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow rapidly. The company operates a diverse portfolio of owned, managed, and franchised properties, including a combination of full-service and focused hotels located in major cities across the country. Known for delivering hospitality driven by passion and loyalty, Sonesta prioritizes creating meaningful guest experiences that connect on a human level. With over 1000 properties in eight countries, Sonesta's commitment to quality, value, and exceptional service is evident in everything they do.
This job opportunity is for a Valet/Bell Person at Sonesta International Hot... Show More
This job opportunity is for a Valet/Bell Person at Sonesta International Hot... Show More
Job Requirements
- Previous hotel experience or retail customer service preferred
- Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Must be able to push and pull carts weighing up to 250 lbs
- Frequent bending, stooping and kneeling
- Ability to stand during entire shift
- Must be flexible to work variable days of the week including weekends and holidays
- Must be flexible to work variable shifts (days, nights, overnights)
- Must be able to work in a fast-paced environment
- Guest-facing position working throughout the hotel including lobby, elevators, guest room corridors and guest rooms
- Will be required to work outside to transport luggage to and from vehicles
Job Qualifications
- Professional verbal communication skills
- Excellent interpersonal and customer service skills, including dealing with difficult guests
- Reading and writing abilities to complete departmental records and logs
- Excellent organizational skills and attention to detail
- Ensure overall guest satisfaction
Job Duties
- Welcome and acknowledge all arriving guests in a courteous and professional manner
- Transport luggage to and from guest rooms
- Secure, tag and store luggage at guest’s request
- Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping
- Respond appropriately to guest complaints and inform supervisor of major problems, complaints, disturbances or dissatisfied guests
- Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities
- Treat requests with professionalism, tact, and a courteous manner
- Adhere to uniform and grooming standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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