Valet Supervisor - Luxury Residential Properties

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.00 - $18.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

401(k) Plan
Dental Insurance
Employee assistance program
employee discount
flexible schedule
Flexible spending account
Health Insurance
Health savings account
Opportunities for advancement
Paid Time Off
Paid training
Parental leave
Vision Insurance

Job Description

Reimagined Parking is a prominent leader in the parking solutions industry, operating through its family of nationally recognized companies such as Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One. With a technology-driven approach and a people-centered focus, Reimagined Parking manages a vast network of 2,500 high-density parking facilities spanning 275 cities across North America. Collectively, they process an impressive 34 million digital transactions annually, demonstrating their significant reach and operational scale. Committed to diversity and equal opportunity, Reimagined Parking adheres strictly to fair employment practices without discrimination based on race, ethnicity, age, gender, disability, or any protected class, ensuring an inclusive workplace environment. This organization values customer service excellence and operational efficiency, backed by strong leadership and innovation in the parking services sector.

The Valet Supervisor role at multiple locations in Bal Harbour and Sunny Isles is an exciting opportunity to join a reputable company that excels in delivering outstanding guest experiences while maintaining the highest standards of safety and quality. This position offers an hourly wage ranging from $16 to $18 plus tips, reflecting the importance of customer interaction and service excellence. The role demands flexible availability, including weekend work, to accommodate the dynamic needs of the hospitality environment. As a Valet Supervisor, you will oversee the entire valet operation, ensuring that vehicle parking runs smoothly and efficiently while exceeding customer expectations. Your responsibilities will include supervising and mentoring valet attendants, managing the valet process from start to finish, coordinating vehicle retrievals, and handling financial operations such as fee collection and end-of-shift revenue reconciliation.

In the capacity of a Valet Supervisor, you will serve as a brand ambassador, fostering positive engagement with guests, providing courteous and prompt service, and maintaining a professional atmosphere. A key part of your duties involves ensuring the safety and security of all vehicles, including conducting thorough inspections for damages and following proper traffic control and parking protocols. You will work closely with the Operations Manager and Shift Supervisors to uphold safety standards and regulatory compliance at all times. Your leadership will contribute to the overall efficiency, safety, and customer satisfaction of the valet service, requiring keen attention to detail, excellent communication skills, and the ability to thrive in a fast-paced setting. This role is ideal for individuals with previous valet experience, a valid driver’s license, and a strong commitment to delivering high-quality customer service in a hospitality or parking environment.

Job Requirements

  • at least 18 years of age
  • valid driver's license
  • ability to operate manual transmission vehicles
  • excellent customer service and communication skills
  • ability to verbally communicate with guests
  • acceptable driving record and motor vehicle report
  • ability to learn quickly and use sound decision making
  • ability to operate guest vehicles requiring normal coordination including eye-hand and hand-foot
  • ability to move from valet stand to customer cars by walking or running for extended period of time
  • previous valet experience preferred

Job Qualifications

  • valid driver's license
  • ability to operate manual transmission vehicles
  • excellent customer service and communication skills
  • ability to verbally communicate with guests
  • acceptable driving record and motor vehicle report
  • ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • ability to operate guest vehicles requiring normal coordination including eye-hand and hand-foot
  • ability to move from valet stand to customer cars by walking or running for extended period of time
  • previous valet experience preferred

Job Duties

  • mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets or leveraging electronic devices to enter customer information
  • foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • meet and greet all guests upon arrival
  • open guest vehicle doors, assist with unloading vehicle when necessary
  • retrieve keys from guest
  • issue ticket to guest, or enter customer information using electronic device
  • park guest car in appropriate space
  • ensure safe and appropriate operation of guest vehicles
  • inspect vehicle for preexisting damage record information using electronic device or manual ticket
  • correctly record the make, model and exact location of each vehicle
  • quickly retrieve vehicles for waiting guests
  • assist guests with loading luggage or personal items when necessary
  • provide excellent customer service to guests
  • respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • direct traffic, position barricades, and arrange for towing service when necessary
  • immediately report any incidents or claims to Operations Manager or Shift Lead
  • request and collect relevant fees for use of service
  • assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • communicate professionally at all times with guests, client, and teammates

Job Criteria

Experience

Entry Level (1-2 years)


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