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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States, experiencing rapid growth and expansion. As a prominent player in the hospitality industry, Sonesta offers a unique blend of full-service and focused hotels situated in major cities across the globe. With a portfolio that includes owned, managed, and franchised properties, Sonesta is present in over 1,000 locations spanning eight countries, making it a true global hospitality leader. This widespread presence ensures that Sonesta is everywhere guests want to be, delivering exceptional service that is driven by a commitment to the human side of hospitality. The... Show More
Job Requirements
- Previous leadership experience in bellman or valet role preferred
- previous hotel experience or retail customer service preferred
- must be able to work in a fast-paced environment
- guest-facing position requiring direct interaction with guests
- must be able to exert up to 100 pounds of force occasionally and/or 50 pounds of force frequently
- must be able to push and pull carts weighing up to 250 lbs
- frequent bending, stooping and kneeling required
- ability to stand during entire shift
- willingness to work outside transporting luggage to and from vehicles
- flexible to work variable days including weekends and holidays
- flexible to work variable shifts including days, nights, and overnights
- availability for ten to twelve hour shifts sometimes required
Job Qualifications
- Professional verbal communication skills
- excellent interpersonal and customer service skills including dealing with difficult guests
- reading and writing abilities to complete departmental records and logs
- excellent organizational skills and attention to detail
- ensure overall guest satisfaction
Job Duties
- Assist in supervising the Bell/Valet Services function
- ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures
- conduct standup meetings with the Bell/Valet team
- conduct scheduling in conjunction with the Front Office leadership
- communicate parking situations to hotel leadership
- ensure guest car key control policies are followed and enforced
- welcome and acknowledge all arriving guests in a courteous and professional manner
- transport luggage to and from guest rooms
- secure, tag and store luggage at guest’s request
- direct guests to appropriate hotel staff for assistance with questions and special requests
- respond appropriately to guest complaints
- write and report auto accident reports, informing Security Department and Front Office Manager
- promote hotel facilities, outlets, and services
- make service recovery gestures to ensure total guest satisfaction
- promote teamwork and quality service through communication and coordination with other departments
- adhere to uniform and grooming standards
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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