Valet Shift Lead - The Gaylord Pacific Resort - FT (3PM - 11PM) $18 - $19/HR + Tips

Towne Park is a leading provider of premium parking and guest services, renowned for delivering exceptional customer experiences at various hospitality and event locations nationwide. With a commitment to excellence and customer satisfaction, Towne Park actively fosters a professional, friendly, and efficient environment for both employees and guests. The company is dedicated to providing competitive and fair compensation, alongside comprehensive benefits designed to support employee well-being and career growth. Towne Park supports work-life balance by offering full-time positions with defined hours, ensuring employees have manageable schedules to deliver consistent top-tier service. Towne Park prides itself on its core philosophy of "Aggressive Hospitality," ensuring that every interaction with their team members is welcoming and memorable.

The Guest Service Captain role at Towne Park is a pivotal position that orchestrates the overall service experience for hotel guests, working closely alongside team members and management to uphold and exceed service standards at the site. This role is essential in maintaining smooth day-to-day operations by coordinating and administering various tasks that support guest services. Under the guidance of the Account Manager, the Guest Service Captain acts as a reliable point of contact during manager absences, handling critical issues and making important judgment calls where urgency is needed, while appropriately escalating non-urgent matters for further instruction. This position is not a management role, but it carries significant responsibility in ensuring guest satisfaction through effective leadership, problem-solving, and prompt decision-making.

The Guest Service Captain is responsible for maintaining a professional and approachable demeanor to create excellent initial impressions and lasting positive experiences. Responsibilities include greeting guests promptly within 30 seconds of arrival, assisting with vehicle parking and retrieval, door operations, and hotel guest services, all delivered with a high standard of courtesy and accuracy. The role demands a strong understanding of client facilities and the ability to provide guests with relevant information regarding amenities, parking procedures, local attractions, and other inquiries. Additionally, the Guest Service Captain leads teamwork efforts by assigning tasks and roles to fellow associates, promoting a cooperative work environment, and supporting workforce scheduling as directed by management.

Physical demands for this role include the ability to exert considerable physical effort, such as lifting weights up to 100 pounds and working outdoors in varied weather conditions for extended periods. Employees must possess valid driver’s licenses, clean driving records, and the ability to operate manual transmission vehicles safely and effectively. Attention to detail is crucial for tasks including revenue collection, cash reconciliation, and accurately completing shift reports. Towne Park’s benefit offerings for eligible employees include accident insurance, critical illness insurance, hospital indemnity, telemedicine services, and participation in a 401k retirement savings plan, reflecting the company’s investment in its team members’ long-term health and financial security.

Overall, the Guest Service Captain position at Towne Park presents a rewarding career opportunity for motivated individuals who excel in customer service, leadership, and operational coordination within a dynamic hospitality environment. The work schedule is full-time from 3 PM to 11 PM, with a necessity for weekend availability. Hourly compensation ranges from $18.00 to $19.00 plus tips, emphasizing fair pay tied to experience, skills, and location. Towne Park encourages professional growth through comprehensive training, including mandatory wheelchair safety instruction, fostering a culture where associates feel empowered to deliver memorable and seamless guest experiences at every interaction.