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Valet Shift Lead - The Gaylord Pacific Resort - FT (3PM - 11PM) $18 - $19/HR + Tips
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a leading provider of premium parking and guest services, renowned for delivering exceptional customer experiences at various hospitality and event locations nationwide. With a commitment to excellence and customer satisfaction, Towne Park actively fosters a professional, friendly, and efficient environment for both employees and guests. The company is dedicated to providing competitive and fair compensation, alongside comprehensive benefits designed to support employee well-being and career growth. Towne Park supports work-life balance by offering full-time positions with defined hours, ensuring employees have manageable schedules to deliver consistent top-tier service. Towne Park prides itself on its core philosophy of... Show More
Job Requirements
- high school diploma or GED
- minimum six months related experience or equivalent
- must be at least 18 years of age
- pass criminal background check
- pass motor vehicle record check
- pass drug screen
- valid driver’s license with clean driving record
- ability to drive manual transmission
- complete wheelchair safety training
- strong English communication skills
- basic math skills
- ability to follow instructions and present information effectively
Job Qualifications
- high school diploma or general education degree (GED)
- must be at least 18 years of age and able to pass a criminal background, motor vehicle record and drug screening
- completion of wheelchair safety training provided by Towne Park
- six months related experience or equivalent combination of education and experience
- valid driver’s license and clean driving record
- ability to drive manual transmission
- proficiency in speaking, reading, and writing standard English
- ability to read and comprehend simple instructions and correspondence
- effective communication skills in one-on-one and small group settings
- ability to apply reasoning and carry out written, oral or diagram instructions
- basic mathematical skills including addition, subtraction, multiplication, division with units of American money
- understanding of 24 hour and military time and applicable rate structures
Job Duties
- maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- acknowledges and greets guests within 30 seconds of arrival
- effectively participates in aggressive hospitality
- opens all vehicle and hotel doors for guests
- checks in arriving guests and explains vehicle parking and retrieval procedures
- parks and retrieves vehicles carefully
- maintains composure while handling guest complaints
- uses proper phone etiquette
- posts up in appropriate areas when not assisting guests
- conducts room presentations when providing bell services
- assists with delivery and pickup of guest items
- provides directions, taxi, and reservation assistance
- maintains detailed knowledge of client’s facility and local area
- promotes teamwork through leading by example and communication
- leads work group in guest service delivery
- assigns roles to coworkers as directed
- reduces staff during shifts according to business conditions
- issues and collects vehicle claim checks accurately
- secures all keys properly
- ensures safe operation and cleaning of wheelchairs
- protects guest confidentiality and customer information
- assists with building work schedules and notifying staff of changes
- collects and reconciles revenue and completes shift paperwork accurately
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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