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Valet Shift Lead - The Gaylord Pacific Resort - $18 - $19/HR + Tips
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a leading provider of parking management and transportation services dedicated to delivering exceptional customer experiences and seamless parking solutions. As a company that operates in multiple locations across the United States, Towne Park emphasizes professionalism, safety, and efficiency in all of its services. Known for its commitment to excellence, the company offers a dynamic and supportive work environment, where employees are encouraged to grow and thrive professionally while maintaining the highest standards of service. Towne Park’s operations primarily focus on valet parking, shuttle transportation, and parking management services for hotels, hospitals, airports, and corporate facilities, ensuring clients... Show More
Job Requirements
- High school diploma or equivalent
- At least six months of related experience or training
- Must be at least 18 years old
- Pass criminal background check
- Pass motor vehicle record check
- Pass drug screening
- Valid driver's license with clean record
- Ability to drive manual transmission
- Effective written and verbal communication in English
- Ability to read, write, and understand instructions
- Ability to handle money and calculate time and rates
- Completion of wheelchair safety training
- Ability to work full-time AM and PM shifts
- Physically able to lift up to 100 pounds
- Willingness to work outdoors in various weather conditions
- Ability to stand, walk, run, and perform physical tasks during shift
Job Qualifications
- High school diploma or GED
- Minimum six months related experience or equivalent combination of education and experience
- Must be at least 18 years old
- Must pass criminal background, motor vehicle record and drug screen
- Must hold a valid driver’s license with clean driving record
- Ability to drive manual transmission
- Effective verbal and written communication skills in English
- Ability to comprehend and follow instructions
- Basic mathematical skills to handle money and time calculations
- Completion of wheelchair safety training
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledges and greets guests within 30 seconds of arrival
- Opens vehicle and hotel doors for guests
- Checks in arriving guests and explains parking and retrieval procedures
- Parks and retrieves vehicles with caution
- Uses proper phone etiquette
- Conducts room presentations and provides bell services
- Assists guests with directions, taxis, reservations, and inquiries
- Maintains detailed knowledge of hotel facilities and attractions
- Promotes teamwork through leading by example and communication
- Leads the work group in delivering guest service
- Assigns coworkers to tasks and reduces staff as directed
- Issues claim checks and collects keys
- Completes ticket information accurately
- Secures vehicle keys
- Checks wheelchairs for safety and cleans them after use
- Protects guest confidentiality and maintains security of customer information
- Assists with building schedules and notifies associates of changes
- Identifies and collects vehicle revenue
- Completes cash drops, shift reports, and reconciliations
- Reconciles revenue and tickets at shift end
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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