Valet Shift Lead - The Gaylord Pacific Resort - $18 - $19/HR + Tips

Towne Park is a leading provider of parking management and transportation services dedicated to delivering exceptional customer experiences and seamless parking solutions. As a company that operates in multiple locations across the United States, Towne Park emphasizes professionalism, safety, and efficiency in all of its services. Known for its commitment to excellence, the company offers a dynamic and supportive work environment, where employees are encouraged to grow and thrive professionally while maintaining the highest standards of service. Towne Park’s operations primarily focus on valet parking, shuttle transportation, and parking management services for hotels, hospitals, airports, and corporate facilities, ensuring clients and guests enjoy a hassle-free and welcoming experience.

The Guest Service Captain role at Towne Park is a vital position responsible for coordinating exceptional guest service experiences at hotel locations. This full-time position offers competitive pay ranging from $18.00 to $19.00 per hour plus tips, with shifts available during both AM and PM hours. The role is designed for individuals who are passionate about hospitality and dedicated to providing courteous, efficient service to guests. As a key liaison between guests, coworkers, and management, the Guest Service Captain ensures that service standards are met or exceeded by orchestrating daily operations and supporting staff.

Under the guidance of an Account Manager, the Guest Service Captain takes on various administrative and coordination responsibilities, including troubleshooting issues and offering guidance when management is not present. While not a managerial role, the Guest Service Captain must exercise sound judgment to resolve critical issues promptly and efficiently while deferring non-urgent matters to supervisors. The position demands excellent communication skills, multitasking capabilities, and a calm demeanor, especially when handling guest complaints or complex situations.

Key elements of the role include greeting guests promptly to create favorable first impressions, assisting with valet parking and vehicle retrieval, maintaining a professional and friendly presence, and providing detailed information about the hotel's amenities and local attractions. The Guest Service Captain also leads by example, promoting teamwork and effective communication among associates, assigning tasks under direction, and managing staff adjustments based on business needs.

Physical demands include the ability to lift and move objects weighing up to 100 pounds occasionally, spending extended periods outdoors in various weather conditions, and being physically active throughout the shift. Towne Park prioritizes safety and requires all employees to complete specific training courses, including wheelchair safety. Employees enjoy access to benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in a 401k retirement savings plan.

This role is ideal for individuals with prior customer service or valet experience, a valid driver’s license with a clean record, and the ability to drive manual transmission vehicles. The Guest Service Captain must be detail-oriented, able to maintain guest confidentiality according to HIPAA regulations, and demonstrate mathematical competence for handling cash and ticket reconciliation. Towne Park fosters a culture of aggressive hospitality, aiming to create memorable service experiences that enhance client satisfaction and loyalty.