Valet Shift Captain - JW Marriott Galleria

Houston, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $13.00

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a dedicated hospitality services company committed to creating exceptional guest experiences in various environments, including hotels and healthcare facilities. Their core mission is to deliver smiles by providing high-quality, compassionate service to patients, visitors, guests, and colleagues alike. With a focus on brightening each person's day, Towne Park operates with a team-oriented philosophy that emphasizes teamwork, professionalism, and a friendly demeanor. They prioritize exceptional service, aiming to consistently exceed service standards and ensure memorable experiences for everyone they serve.

The role of Guest Service Captain at Towne Park is pivotal in orchestrating the overall guest service ... Show More

Job Requirements

High school diploma or GED
Must be at least 18 years of age
Must pass criminal background check, MVR and drug screen
Must complete Wheelchair Safety Training course
Six months of related experience and/or training
Valid driver’s license and clean driving record
Ability to drive manual transmission
Proficiency in speaking, reading and writing Standard English
Ability to read, comprehend and write simple instructions and correspondence
Ability to effectively present information to individuals and groups
Mathematical skills including addition, subtraction, multiplication and division with US currency
Understanding of 24-hour and military time systems
Ability to comprehend rates applicable to elapsed time

Job Qualifications

High school diploma or general education degree
Must be at least 18 years old
Must complete Wheelchair Safety Training
Six months related experience or equivalent combination of education and experience
Valid driver’s license with clean driving record
Ability to drive manual transmission
Proficient in speaking, reading and writing Standard English
Ability to read and comprehend instructions and correspondence
Ability to write simple correspondence
Ability to present information effectively to guests and associates
Ability to apply reasoning to carry out instructions
Basic mathematical skills including addition, subtraction, multiplication and division with American money
Understanding of 24 hour and military time systems
Ability to understand rates applicable to time passed

Job Duties

Maintain a pleasant, friendly and professional demeanor with guests, staff and coworkers
Acknowledge and greet guests within 30 seconds of arrival
Open vehicle and hotel doors for guests
Check in arriving guests and explain parking procedures
Park and retrieve vehicles carefully
Handle guest complaints and difficult situations with composure
Use proper phone etiquette
Assist guests with directions, reservations and inquiries
Lead the work group in delivering high levels of guest service
Assign routine roles to coworkers
Reduce staff during shifts if directed
Issue claim checks and collect keys
Complete ticket information accurately
Secure all keys appropriately
Ensure staff provide assistance without lifting guests
Check and clean wheelchairs
Protect guest confidentiality and security of financial information
Assist Account Manager with schedules and notifications
Identify and collect revenue
Complete cash drop slips and shift reports
Reconcile revenue and tickets at shift end

Job Location

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