Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive salary
performance bonuses
Complimentary Meals
Covered team member parking
Company-paid gaming licenses
voluntary benefits
retirement plans

Job Description

Muckleshoot Casino Resort (MCR) is a premier destination located in the Pacific Northwest known for its exceptional hospitality, exciting gaming experiences, and a variety of amenities designed to cater to entertainment seekers and guests looking for leisure and luxury. This casino resort is part of the Muckleshoot Indian Tribe’s enterprise and has established a reputation for delivering high-quality guest service combined with a vibrant environment that blends cultural experiences with modern luxury. The resort features gaming floors, multiple dining options, event spaces, and luxury accommodations, making it an all-encompassing destination for visitors.

The valet driver role at Muckleshoot Casino ... Show More

Job Requirements

  • Valid driver's license and clean driving record
  • Minimum of three years driving experience
  • Ability to operate manual and automatic transmissions
  • Knowledge of local roads
  • Effective communication skills
  • Excellent customer service
  • Professional demeanor
  • Ability to work various shifts including weekends and holidays
  • Ability to identify intoxicated guests and follow procedures
  • Ability to maintain a clean driving record
  • Ability to use portable radio for communication
  • Physical ability to perform duties
  • Willingness to work in varying weather conditions
  • Ability to handle stressful situations calmly and professionally

Job Qualifications

  • Valid driver's license
  • Clean driving record
  • Three years' experience driving all types of vehicles
  • Ability to drive manual and automatic transmissions
  • Ability to parallel park and park in confined spaces
  • Thorough knowledge of local areas and roads
  • Effective verbal and written communication skills
  • Excellent customer service skills
  • Professional demeanor
  • Knowledge of health and safety standards and regulations
  • Ability to read, write, and speak English fluently
  • Strong interpersonal skills with a guest-first mentality
  • Ability to handle difficult situations professionally
  • Ability to build relationships with guests
  • Ability to display a sense of urgency
  • Ability to learn and adhere to policies and procedures
  • Ability to document incidents and write reports accurately
  • Ability to respond to guest complaints in compliance with Muckleshoot Casino standards
  • Ability to work various shifts including weekends and holidays
  • Ability to identify intoxicated guests and follow procedures
  • Ability to maintain a clean driving record
  • Ability to use portable radio for communications
  • Ability to work collaboratively within a team environment

Job Duties

  • Exemplifies MCR's values and demonstrates excellent guest service and professionalism
  • Practices, supports and promotes the vision, mission, and values of Muckleshoot Casino Resort
  • Directs vehicle traffic, secures transportation, and assists with luggage
  • Safely parks, secures, and promptly retrieves guest vehicles
  • Records guest information and parking details on valet ticket
  • Provides information about the hotel, restaurant, and surrounding areas
  • Delivers efficient, gracious, and professional service to maximize guest satisfaction
  • Maintains professional appearance, responds to guest service issues, and reports to management
  • Prioritizes safety while driving responsibly
  • Greets visitors, opens doors, and assists elderly/disabled guests
  • Operates guest vehicles safely, ensuring security, and providing accurate directions
  • Maintains a positive attitude in extreme weather conditions
  • Recommends alternative transportation for intoxicated guests, following policies
  • Promotes a positive and safe work environment, ensuring security of vehicles and belongings
  • Follows up with guests to ensure satisfaction
  • Manages opening and closing of parking area/facility
  • Documents and reports vehicle incidents and maintains shift logs
  • Reports accidents, injuries, unsafe conditions, and security/safety hazards to supervisor
  • Monitors and maintains safety, security, and cleanliness of parking areas
  • Redirects traffic when parking facility is full and communicates with staff
  • Engages guests and team members professionally
  • Performs assigned duties and responsibilities
  • Smiles and engages guests and team members with a positive professional demeanor
  • Performs other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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