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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $11.25 - $17.00
Work Schedule
Weekend Shifts
Benefits
Discounted downtown parking
Free Employee Meals
DailyPay
hotel discounts
Restaurant Discounts
flexible schedule
Employee development opportunities
Job Description
AHC Hospitality is a leading hospitality group that represents an impressive and diverse array of hotels, restaurants, and resorts. The company is known for providing exceptional guest experiences by focusing on personal attention and tailored services at every touchpoint. With a portfolio that includes iconic properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, AHC Hospitality offers a wide range of environments from comfortably casual to lavishly appointed settings. This diversity presents myriad opportunities for both guests and associates to engage in memorable experiences within the hospitality industry.
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Job Requirements
- Must be able to run, walk, and stand for upwards of 8 hours
- Previous customer service experience
- Part-time availability including weekends
- Ability to follow hotel safety and security procedures
- Ability to communicate clearly in English
- Must wear complete and proper uniform including name tag and griffin pin
- Arrive at work clean shaven and with a professional haircut
Job Qualifications
- Previous customer service experience
- Knowledge of hotel policies and procedures
- Ability to communicate effectively with guests and team members
- Familiarity with the local area and directions to common destinations
- Ability to maintain professional appearance and demeanor throughout the shift
- Strong interpersonal and relationship-building skills
- Ability to perform physical tasks such as walking, standing, and running for multiple hours
Job Duties
- Create a professional and welcoming atmosphere by posting up with proper posture in the motor lobby in view of guests
- Pause and engage each guest entering and exiting the hotel to create relationships by being curious and knowledgeable about their interest
- Extend a genuine welcome and gracious goodbye to each guest using their name
- Use proper verbiage with guests and follow all JW Marriott and AHC policies, procedures, and standards
- Pull and park cars swiftly while maintaining a cautious speed
- Assist guests with their luggage including loading, unloading, and escorting them to their room
- Provide an engaging orientation of the hotel and the surrounding area
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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